Learning Project Manager

Role - Learning Program Manager
Location - 100% Remote - US candidates

Learning Program Management Responsibilities:

As a Learning Program Manager on Company's Professional Services team, you will oversee and directly manage a portfolio of customers, focusing on increasing utilization of Company's solutions and driving measurable impact across their organizations. Reporting to the Director of Professional Services, you are a strong customer advocate who excels at finding innovative solutions to meet learning and development needs.

This role requires a deep understanding of customers' workforce development goals, existing training initiatives, certifications, and critical skill areas. Leveraging this insight, you will design, refine, and implement learning programs that effectively drive upskilling and reskilling. You will build relationships with cross-functional customer stakeholders, support learning strategy design and development, and execute learning program tactics that integrate seamlessly into customers' broader L&D ecosystems. Your expertise ensures that Company's solutions foster engagement, skill development, and continuous learning at scale.

Learning Program Administrator Responsibilities:

As a Learning Program Administrator on Company's Professional Services team, you will oversee and directly manage a portfolio of customers, focused on configuring and launching Company's solutions quickly and successfully to drive impact throughout our customer's organization. Reporting to the Director of Professional Services, you are a strong customer advocate who excels at finding innovative solutions to meet learning and development needs.

This role requires coordinating internal and customer resources to initiate, coordinate, configure, and manage numerous projects from initiation through delivery. You will establish a strong partnership with Sales and Customer Success and bring a project management mindset to help customers achieve their learning strategy, deploy new programs, and measure success.

What you'll be doing:

Learning Program Manager

• Manager of One: Oversee the design, development, and execution of customer learning program strategies. Translate program needs into actionable plans while balancing the quality of the learning experience, available capabilities, capacity, and operational costs.
  Player: Organize customer needs, concerns, and desires into an evolving learning program that drives clarity and minimizes complexity. Develop and manage account-level project plans that align with customer learning program goals.
• Process Development: Establish, review, and optimize workflow strategies. Identify patterns and make best practice recommendations to enhance efficiency and effectiveness.
• Systems Implementation: Manage Company Business product administration, including answering end-user questions, troubleshooting, and addressing issues to ensure a seamless learning experience.
• Cross-Functional Collaborator: Build strong relationships with key stakeholders within account teams to drive alignment and successful execution of learning programs.
  Impact Measurement: Track and report on key performance metrics, including learning program adoption, engagement, and effectiveness. Continuously refine processes to maximize customer success and learning outcomes.

Learning Program Administrator

• Manager of One: Oversee the design, development, and execution of customer learning program strategies. Translate program needs into actionable plans while balancing the quality of the learning experience, available capabilities, capacity, and operational costs.
• Systems Implementation: Manage Company Business product administration, including user management, learning path curation, and platform configuration.
  Project, Resource and Risk Management: Lead and oversee time-bound customer-facing projects from initiation to closure. This includes effectively managing project scope, schedule, budget, risks, dependencies, and close-out. Prioritize clarity and simplicity to accelerate time to value for our customers.
• Cross-Functional Collaboration: Foster strong relationships with key stakeholders within Customer Success, Sales, Content, Product, Engineering, and Marketing to create coordinated project plans and align these plans with customer expectations.
  Stakeholder Communication: Demonstrate clear and effective communication skills when interacting with both Company and customer management. Keep them informed about project plans, status updates, and any critical issues that may arise. When necessary, escalate urgent matters appropriately and work closely with customer project stakeholders to drive timely resolutions.
• Continuous Improvement: Support establishment and adoption of program management frameworks, documentation, tools, and best practices. Identify areas for improvement and providing feedback to continuously improve our program management methodology, the tools we use, and how we communicate at Company
  

What you'll have:

Learning Program Manager

• 5+ years of relevant work experience as a customer-facing program manager in EdTech, focused on delivering customer solutions.
• Demonstrated history in learning program management and change management, working with large organizations.
• Proven ability to complete projects according to outlined scope, budget, and timeline.
• Disciplined and organized mindset that enables multitasking across multiple customer engagements.
• Strong ability to influence stakeholders, keeping internal and customer teams on task and prioritizing critical initiatives.
• Strategic, analytical thinking skills with an ability to identify creative solutions to learning program challenges.
• Efficiency in adopting and creating tools and processes to automate and scale learning programs effectively.

Learning Program Administrator

• 3+ years of relevant work experience as a customer-facing program/project manager or implementation manager in EdTech, focused on delivering customer solutions.
  Demonstrated history in learning program/project management and change management, working with midsize organizations.
• Proven ability to complete projects according to outlined scope, budget, and timeline.
• Disciplined and organized mindset that enables multitasking across multiple customer engagements.
• Strong ability to influence stakeholders, keeping internal and customer teams on task and prioritizing critical initiatives.
• Strategic, analytical thinking skills with an ability to identify creative solutions to learning program challenges.
• Efficiency in adopting and creating tools and processes to automate and scale learning programs effectively.