Overview
On Site
$$70/hr on C2C or $60/hr on W2
Accepts corp to corp applications
Contract - W2
Contract - 12 month(s)
Skills
Java
JavaScript
API Development
web services integration
Genesys Administration
Genesys Intelligent Workload Distribution (IWD)
Genesys Composer
Genesys Architect
IWD Rules Engine
Genesys Pulse
Genesys InfoMart
Microsoft Graph API
Multi-channel Workflow Design
Skills-based Routing
OAuth2 Authentication
Genesys Architecture (On-Prem)
Routing Strategy Development
File Server Capture Integration
Stat Server Tuning
SAP BusinessObjects
SLA-Based Routing
Workload Prioritization
Email Routing & Parsing.
Oracle Database (SQL & Procedures)
System Monitoring & Troubleshooting
Job Details
Job Title: Sr. Genesys Developer
Location: Lansing, MI (Hybrid 2 days onsite/week)
Interview: In-person
Job Description:
- Design, Configure & Maintain Genesys Environments
- Manage on-prem Genesys architecture, including core components (Config, Stat, Message, T-Server) ensuring scalability, high availability, and system health.
- IWD & Routing Strategy Development
- Configure IWD positions, workbins, and workload types; design end-to-end routing strategies for email, work items, and file capture with SLA-based prioritization.
- Workflow & Rules Engine Implementation
- Develop multi-channel workflows using Genesys Composer/Architect; implement skills-based routing, business rules, and dynamic IWD rules with version control.
- System Integration & API Development
- Build custom integrations and APIs using Java/JavaScript; integrate Microsoft Graph API for mailbox ingestion and automated workload processing.
- Database Management & Reporting
- Write complex SQL queries; support InfoMart and SAP BusinessObjects reporting; analyze historical data for SLA adherence, capacity planning, and performance.
- Monitoring, Troubleshooting & Collaboration
- Monitor real-time KPIs via Pulse, perform root-cause analysis, optimize system performance, and collaborate with business, architecture, and infrastructure teams.
Skill Matrix:
| Skill Category | Experience Required | Candidate Experience (Years) |
|---|---|---|
| Genesys Administration | 3 5+ years | |
| Genesys Architecture (On-Prem) | 3 5+ years | |
| Genesys Intelligent Workload Distribution (IWD) | 3 5+ years | |
| IWD Rules Engine | 3 5+ years | |
| Routing & Workflow Development | 3 5+ years | |
| Java Development | 3 5+ years | |
| JavaScript | 3 5+ years | |
| Email Integration | 3 5+ years | |
| File Server Capture | 2 3+ years | |
| Real-Time Reporting | 3+ years | |
| Historical Reporting | 2 3+ years | |
| Oracle Database | 3 5+ years | |
| Monitoring & Troubleshooting | 3 5+ years | |
| System Integration | 3 5+ years | |
| Other Skills | - |
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