Overview
Remote
Hybrid
$DOE
Full Time
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 month(s)
Skills
ServiceNow Mapping experience
Job Details
Role: Technical BA with ServiceNow Mapping experience
Location Remote in US
PROJECT OVERVIEW
This project focuses on implementing ServiceNow Service Mapping for approximately 50+ high-business applications (depends on current environment) to establish accurate visibility of business services and their interdependencies in the CMDB. The effort involves collaboration with application owners to define business processes, document services, and automate service maps that align with Exelon's enterprise architecture and CSDM standards.
SERVICES
Candidate will perform the following services:
- Identify business services and business service offerings for in scope priority applications.
- Conduct structured interviews with application owners to capture business processes and phases.
- Document services and associated business process flows.
- Develop reusable templates for loading business services and mappings into the CMDB.
- Test service mapping accuracy in lower-tier environments.
- Validate and deploy Service Maps into the production CMDB.
- Build dashboards to visualize service health, ownership, dependencies, and criticality.
Note: 50 applications is not a concrete number and there is a huge scope of the number being high
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