Overview
On Site
USD 45.00 per hour
Full Time
Skills
Technical Support
Information Architecture
Information Assurance
Impact Analysis
Management
Root Cause Analysis
Manufacturing
Continuous Improvement
Decision-making
Editing
Technical Writing
Durable Skills
Mechanical Engineering
Electrical Engineering
Product Engineering
Quality Assurance
Computer Hardware
Issue Resolution
Data Analysis
Visualization
SQL
JMP
Python
People Skills
Repair
Storage
Computer Networking
Database
Hardware Development
Research and Development
Training
Affinity Propagation
Job Details
Position Description
Role Title (Moma Title): Technical Support Engineer
Duration: 4 months
Work Location: Council Bluffs, IA - Fully Onsite
Work Schedule: Normal Central Time Business Hours, Monday - Friday
Project Overview:
The goal of this team is reduce / minimize damage and the impact of damage for Data Center hardware. The role involves reviewing issues submitted by Data Center teams, triaging, and solving where possible.
Overall Responsibilities:
This role is a support engineer position that will manage/triage a ticket queue of quality issues identified in a data center environment:
Perform first level investigation of issues submitted to a quality team project queue to ensure proper information is submitted, gather needed information, perform initial analysis, and hand off to senior engineer (or resolve for simpler issues).
Complete first level root cause analysis of data center issues and provide recommendations or proposed resolutions based on the investigation.
Review fleet data to identify issues associated with deployment/production and then create bugs to hand off to the correct partner teams for resolution.
Gather and analyze manufacturing/field data within the data center environment to extract actionable insights and continuous improvement opportunities.
Monitor, review and present product performance data and metrics to stakeholders in a concise and clear way that enables data-driven decision making.
Review, edit, improve, and create technical documentation (deployment guides, population documents, repairs guides) based on data, investigations, technician feedback, and quality fundamentals.
Mandatory Skills/Qualifications:
Bachelor's degree in Mechanical, Electrical, Industrial, Materials, or relevant engineering discipline or equivalent practical experience
5+ years of experience working in computing hardware quality, product engineering, test engineering, or electronic hardware systems issue resolution
Experience in data analysis and visualization using SQL, JMP, or Python+
People skills to work with and influence others
Non-Essential Skills/Qualifications:
Background in troubleshooting / repair of server / storage and networking products
Knowledge of spreadsheets and databases
Experience working in a hardware development (R&D) lab environment
Experience working in a data center environment
Skill/Experience/Education
Mandatory
- Bachelor's degree in Mechanical, Electrical, Industrial, Materials, or relevant engineering discipline or equivalent practical experience
- 5+ years of experience working in computing hardware quality, product engineering, test engineering, or electronic hardware systems issue resolution
- Experience in data analysis and visualization using SQL, JMP, or Python+
- People skills to work with and influence others
Desired
- Background in troubleshooting / repair of server / storage and networking products
- Knowledge of spreadsheets and databases
- Experience working in a hardware development (R&D) lab environment
- Experience working in a data center environment
Pay Range: $45+/ hr
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
#LI-AP3
Role Title (Moma Title): Technical Support Engineer
Duration: 4 months
Work Location: Council Bluffs, IA - Fully Onsite
Work Schedule: Normal Central Time Business Hours, Monday - Friday
Project Overview:
The goal of this team is reduce / minimize damage and the impact of damage for Data Center hardware. The role involves reviewing issues submitted by Data Center teams, triaging, and solving where possible.
Overall Responsibilities:
This role is a support engineer position that will manage/triage a ticket queue of quality issues identified in a data center environment:
Perform first level investigation of issues submitted to a quality team project queue to ensure proper information is submitted, gather needed information, perform initial analysis, and hand off to senior engineer (or resolve for simpler issues).
Complete first level root cause analysis of data center issues and provide recommendations or proposed resolutions based on the investigation.
Review fleet data to identify issues associated with deployment/production and then create bugs to hand off to the correct partner teams for resolution.
Gather and analyze manufacturing/field data within the data center environment to extract actionable insights and continuous improvement opportunities.
Monitor, review and present product performance data and metrics to stakeholders in a concise and clear way that enables data-driven decision making.
Review, edit, improve, and create technical documentation (deployment guides, population documents, repairs guides) based on data, investigations, technician feedback, and quality fundamentals.
Mandatory Skills/Qualifications:
Bachelor's degree in Mechanical, Electrical, Industrial, Materials, or relevant engineering discipline or equivalent practical experience
5+ years of experience working in computing hardware quality, product engineering, test engineering, or electronic hardware systems issue resolution
Experience in data analysis and visualization using SQL, JMP, or Python+
People skills to work with and influence others
Non-Essential Skills/Qualifications:
Background in troubleshooting / repair of server / storage and networking products
Knowledge of spreadsheets and databases
Experience working in a hardware development (R&D) lab environment
Experience working in a data center environment
Skill/Experience/Education
Mandatory
- Bachelor's degree in Mechanical, Electrical, Industrial, Materials, or relevant engineering discipline or equivalent practical experience
- 5+ years of experience working in computing hardware quality, product engineering, test engineering, or electronic hardware systems issue resolution
- Experience in data analysis and visualization using SQL, JMP, or Python+
- People skills to work with and influence others
Desired
- Background in troubleshooting / repair of server / storage and networking products
- Knowledge of spreadsheets and databases
- Experience working in a hardware development (R&D) lab environment
- Experience working in a data center environment
Pay Range: $45+/ hr
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
#LI-AP3
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.