Overview
Full Time
Skills
Training
IT Infrastructure
ITIL
IT Service Management
Communication
Technical Support
Conflict Resolution
Customer Support
Database
Network
Problem Solving
Data Migration
Inventory
Software Licensing
Policies and Procedures
Computer Hardware
Management
Supervision
DoD
Security Clearance
Job Details
Compass Point is looking for a Systems Analyst to join our team supporting USSOCOM. In this role, you will be a part of an enterprise IT Service Management (ITSM) process for USSOCOM locations across several networks and mission-critical applications. Candidate must possess active DoD Top Secret/SCI clearance and 8570 DoD IAT Level II certification along with a combination of education and demonstrated experience/training on networks and applications specific to the SIE / USSOCOM enterprise, IT service management, Information Technology Infrastructure Library (ITIL), and other relevant domains. Candidate must be able to work autonomously and exercise independent judgement on resolving complex technical issues without oversight as well as recommending creative/innovative ways to enhance the overall SIE ITSM. Must have excellent verbal and written communication skills. Veterans encouraged to apply. To join our team of outstanding professionals, apply today!
Responsibilities
Qualifications
Job ID
2025-19989
Work Type
On-Site
Company Description
Work Where it Matters
Compass Point, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At Compass Point, the work you do every day makes a difference in the lives of our 15,000 Iupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, Compass Point provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, Compass Point delivers a broad range of skilled IT services, including data-centric services, software development, IT infrastructure modernization, managed IT services, and more.
As a Compass Point employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
Responsibilities
- Analyzing, troubleshooting, and proactively resolving technical issues.
- Responding to requests for technical support, referring more complex issues to the appropriate echelon of maintenance.
- Providing technical problem solving for customer support of database.
- Interfacing with supported end-users to provide hardware, software, network and applications problem resolution.
- Removing old equipment and performing data migration to new machines.
- Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades.
- Analyzing and making recommendations for hardware and software standardization.
- Willing to work rotating shift schedules to include nights, weekends, and holidays.
- Performing work under direct supervision.
Qualifications
- Must have DoD 8570 IAT Level II certification.
- Must be able to maintain DoD 8570 IAT Level II certification via continuing education requirements or re certification.
- Possess current Top-Secret clearance.
- Bachelor's degree in a STEM field. Relevant experience may be substituted for education.
- Years Experience: 3 - 5 Years.
Job ID
2025-19989
Work Type
On-Site
Company Description
Work Where it Matters
Compass Point, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At Compass Point, the work you do every day makes a difference in the lives of our 15,000 Iupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, Compass Point provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, Compass Point delivers a broad range of skilled IT services, including data-centric services, software development, IT infrastructure modernization, managed IT services, and more.
As a Compass Point employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.