Overview
On Site
USD 80,000.00 - 90,000.00 per year
Full Time
Skills
Customer relationship management
Technical Support
Team leadership
User experience
Attention to detail
Remote Support
Computer hardware
Audiovisual
Technical training
Knowledge management
Microsoft Office
Account management
Command-line interface
Service management
Cisco VPN
Videoconferencing
TCP/IP
Computer science
Front office
A+
Customer service
Operating systems
Service delivery
Issue tracking
FOCUS
Reporting
Collaboration
Accountability
Printers
Testing
Backup
ITIL
Microsoft Windows
Android
iOS development
Internet
Management
Multi-factor authentication
Laptop
iPad
iPhone
Cisco
Finance
Governance
ServiceNow
Cyber security
SAFE
Screening
Job Details
Location
Brookfield Place New York - 250 Vesey Street, 15th Floor
Brookfield Culture
Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.
Job Description
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups, comprised of approximately 5,000 users.
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups, comprised of approximately 6,500 users. The Deskside Technician is the face of Technology Services, providing first-line support to end users.
The Technical Support Specialist will report to the Team lead, Deskside. In addition to incident logging, resolution, and ownership, the Deskside Technician will collaborate with team members and other Technology Services teams to maintain and improve the end user experience of all Brookfield users.
The ideal candidate for this role will possess the following attributes.
Accountability - candidate has a sense of ownership when troubleshooting a problem and will see things through to completion. Professionalism - candidate maintains composure and integrity while providing timely support to end users.
Detail Oriented - candidate takes the time to listen and understand the issue and works with the appropriate teams to resolve.
Responsibilities:
Technical Skills
Knowledge of the following:
Experience
Salary Range: $80,000 - $90.000
Our compensation structure is comprised of a base salary and a short-term incentive program (cash bonus). Cash compensation tends to vary based on geography to account for local market conditions and is set to be market competitive. Compensation decisions are based on a number of factors including relative experience, overall years of experience, industry experience, education and designations.
Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it. Accordingly, we do not tolerate workplace discrimination, violence or harassment.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
Brookfield Place New York - 250 Vesey Street, 15th Floor
Brookfield Culture
Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.
Job Description
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups, comprised of approximately 5,000 users.
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups, comprised of approximately 6,500 users. The Deskside Technician is the face of Technology Services, providing first-line support to end users.
The Technical Support Specialist will report to the Team lead, Deskside. In addition to incident logging, resolution, and ownership, the Deskside Technician will collaborate with team members and other Technology Services teams to maintain and improve the end user experience of all Brookfield users.
The ideal candidate for this role will possess the following attributes.
Accountability - candidate has a sense of ownership when troubleshooting a problem and will see things through to completion. Professionalism - candidate maintains composure and integrity while providing timely support to end users.
Detail Oriented - candidate takes the time to listen and understand the issue and works with the appropriate teams to resolve.
Responsibilities:
- Provides exceptional deskside and remote support to Brookfield users.
- Owns and follows up on IT support requests and problem tickets until user confirms resolution.
- Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals.
- Provides technical training to end users.
- Ensures past incidents and resolutions are documented appropriately according to knowledge management standards. Positively represents Brookfield Technology Services with professionalism in all interactions.
- Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution. Collaborates with other team members to provide efficient, full-service support.
- Participates in testing new desktop technologies and software.
- Technician must maintain professionalism, good attitude and appropriate behavior with all colleagues and employees of Brookfield.
- Support high level technical problems.
Technical Skills
Knowledge of the following:
- ITIL Methodology
- Proficient with the following technologies: Windows 10 & 11,
- Android OS, iOS,
- Microsoft Office (O365) Internet Browsers,
- Local Account Management,
- Installs and removals, Registry, Command line, Service management systems and System Management Tools, MFA and Cisco VPN
- Proficient with the following hardware:
- Desktop / Laptop iPad/iPhone,
- Android Phones/Devices Printers
- Cisco Video Conferencing equipment, Cisco phones
Experience
- 5+ years of related experience
- Bachelor's degree in computer science, business computing, or a related field, or equivalent combination of education, certification, and experience
- Experience in the financial service industry preferred. Front office support a plus.
- Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software.
- Strong and effective customer relationship management skills and process/practice experience
- Experience working with third-party service provider service delivery execution and business governance. Experience with ServiceNow ticketing system preferred, but not required.
- Understands the importance and is vigilant with Cybersecurity matters.
Salary Range: $80,000 - $90.000
Our compensation structure is comprised of a base salary and a short-term incentive program (cash bonus). Cash compensation tends to vary based on geography to account for local market conditions and is set to be market competitive. Compensation decisions are based on a number of factors including relative experience, overall years of experience, industry experience, education and designations.
Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it. Accordingly, we do not tolerate workplace discrimination, violence or harassment.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.