Service Desk Technician

RESPONSIBILITIES:
Kforce is partnering with a Financial Client that is seeking a Service Desk Technician in Louisville, KY.

Summary:
The client is looking for someone to help them with their technology needs (issue or request) in a kind and courteous manner. The Service Desk Technician will troubleshoot their technology ranging from laptops, Surfaces, printers, mobile devices, and more.

Responsibilities:
* Keep track of your stuff; Document, track and monitor user incidents and requests in our ticketing system to ensure timely and accurate resolution; So, we can back you up when you are busy, on projects or on vacation
* Know when to prioritize, know when to escalate; We will help you with business impact and documented guidelines
* We are fixers by nature, so we love recommendations on how to improve so we can better assist users and improve our team's overall experience
* If you see it, let us know; Identify trends with incoming calls so we can initiate incident escalation where appropriate

REQUIREMENTS:
* Associate's degree in Computer science, Business or related field (Bachelor's degree preferred)
* 1 to 3 years of IT support experience
* Advanced experience supporting Microsoft Windows O/S and Microsoft Office Suite
* Agile/lean practices
* Strong knowledge of hardware, software, and related technology
* Displays high initiative and works well under pressure
* Strong work ethic and operates with a sense of urgency
* Flexible, fast learner with the ability to multi-task
* Professional, calm, and courteous mannerisms
* Ready to assist in special projects as needed
* Able to treat our consultants as part of the team
* Team focused environment with diversity of projects
* We have multiple shifts to ensure we are available for our users, you may need to work 10am-7pm CT
* This role is on-call so we need you to be willing to participate in rotational -on-call-; Not that often
* Familiarity with ServiceNow is always a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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