Help Desk Support Technician

Overview

On Site
Depends on Experience
Contract - W2
Contract - 9 Month(s)

Skills

desktop/laptop troubleshooting
software installation
Active Directory
M365 applications
remote support
AD Administration
Microsoft 365
Help Desk Experience
IT Support Experience
Remote Assistance
Hardware Implementation
BMC FootPrints
MacOS Support Experience

Job Details

Help Desk Support Technician
100% Onsite Jackson, MS
9+ Months Contract

Job Description:
Our client is seeking a Help Desk Support Technician to provide all levels of IT support for its OTSS project. This position will be the initial point of contact for end users requesting IT support and requires onsite presence in Jackson, MS.

The ideal candidate will have strong experience in desktop/laptop troubleshooting, software installation, Active Directory, M365 applications, and providing remote support. Excellent organizational and communication skills are essential.

Responsibilities:

Provide IT support to end users both onsite and remotely

Troubleshoot desktop/laptop issues, software installations, and hardware setups

Implement and deploy peripheral hardware

Perform basic Active Directory administration

Support Microsoft 365 applications

Utilize help desk ticketing systems and maintain accurate records

Required Skills and Experience (Minimum 3 Years Each):

Help Desk / IT Support experience

Microsoft 365 Applications support

Remote assistance using various platforms

Desktop/Laptop troubleshooting

Software installation

Hardware implementation and deployment

Basic Active Directory management

Preferred Skills (Nice to Have):

Microsoft O365 advanced experience

BMC FootPrints Help Desk experience

macOS support experience

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.