Overview
On Site
$65 - $68
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
Configuration Management
Documentation
IT Service Management
KPI
ITIL
Management
Mapping
Service Level
Service Management
Jira
TFS
RTC
Azure DevOps
Job Details
We are looking for a Business Analyst.
Job Description:
We are seeking a Business Analyst to support service management initiatives, ideally with experience in ITSM and familiarity with ITIL practices (ITILv4 certification preferred but not required).
- Statewide and agency-specific service request workflows
- Change management procedures for DoIT staff, including expansion of change and configuration management practices
- CMDB relationship mapping for Configuration Items (CIs) tracked within the system
- Definition and documentation of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for both agencies and DoIT departments
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.