Microsoft Dynamic 365 CE Developer

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required
Unable to Provide Sponsorship

Skills

Identity Management
Customer Relationship Management (CRM)
Customer Service
Change Management
Collaboration
Customer Engagement
Customization
Dynamics
Functional Requirements
Microsoft Dynamics CRM
Mobile Applications
Interactive Voice Response
MVP
Project Delivery
Microsoft
Optimization
Payment Gateways
Profit And Loss
Routing
SAP
Technical Support
Telephony
Training
User Experience
Web Portals

Job Details

Job title: Microsoft Dynamic 365 CE Developer
Location: Harrisburg, PA

Roles & Responsibilities:

*Collaborate with technical leads, project managers, and other stakeholders to ensure successful project delivery
 *Work closely with and be a member of a team led as assigned by the client to implement solutions as defined
 *Support the Function Lead in the definition of functional requirements for integrating Dynamics 365 CE with Contact Center applications, self-service portals, SAP, and payment gateways
 *Under the direction of the Microsoft CRM CE Sr Developer/Designer:
 *Ensure seamless integration, best-in-class performance, and efficient data flow across systems
 *Support the development of training programs for end-users to ensure effective use of Dynamics 365 CE solutions
 *Promote user adoption through effective change management and support
 *Provide ongoing support and optimization for Dynamics 365 CE solutions
 *Identify and implement improvements to enhance system functionality and user experience
 *Configure Dynamics 365 CE applications to meet specific business requirements
 *Configure Dynamics 365 Customer Service functionality including Channels, Workstreams,Unified Routing, etc. for Omnichannel features

Required Skills & Experience:
 *3-5 years’ experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape
 *Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including customization, configuration, and user management
 *Strong knowledge of Contact Center applications (e.g., Telephony & IVR-based solutions), self- service web portals, and native mobile applications
 *Requires advanced knowledge of Dynamics 365 CE functionalities
 *Bachelor’s degree in engineering or a bachelor’s degree in technology from a recognized university

Desired Certifications:
 *Dynamics 365 Fundamentals (MB-910)
 *Microsoft Power Platform + Dynamics 365 Core (MB-200)
 *Power Platform App Maker Associate (PL-100)
 *Dynamics 365 Customer Service Functional Consultant Associate (MB-230)
 *Power Platform Developer Associate (PL-400)
 *Power Platform Functional Consultant Associate (PL-200)
 *Dynamics 365 + Power Platform Solution Architect Expert (PL-600)
 *MS Dynamics Fast Track recognized architect
 *Microsoft Most Valuable Professional (MVP) recognized

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