Systems Technician II

Job Title: Systems Technician II / Desktop Technician

Duration: Fulltime

Location: Las Vegas, NV 89106

Duties, Scope of Work, and/or Milestones

• Image and deploy desktops/laptops with Clark County s departmental images. On average 50 workstations need to be imaged and ready for deployment per day, for laptops 60 need to be imaged and ready for deployment per day.
• Troubleshoot and resolve ServiceNow incidents for desktops/laptops hardware and software issues within the agreed upon SLA.

Minimum Qualifications:

• Two years of formal experience working with Desktops, Laptops and Tablets.
• Work and get directions from a team of 25 highly skilled Systems Technicians supporting Clark County s desktop needs.
• Installing and configuring County standard Hardware and Software (Dell OptiPlex, Latitude and Precision workstations and laptops)
• Two years of experience using Tanium or Enterprise-level imaging solution (s)
• Two years of experiencing installing and troubleshooting Microsoft Windows 11
• Two years experience installing and troubleshooting Microsoft Office Suites 2024 and O365 Two years experience with basic Microsoft Administration for desktops and laptops Intermediate level Network Infrastructure
• Troubleshooting techniques
• Documentation of technical procedures Asset tracking and inventory management Customer Service skills
• Ability to lift 30 lbs.

Preferred/Special Skills:

• Two years formal experience with triaging computer issues and imaging workstations and laptops
• Strong analytical problem-solving abilities with a proactive, resourceful, and innovative approach.
• Understanding of standard procedures and laws related to software licensing agreements Methods and practices of IT hardware and software management
• Inventory control record keeping practices and principles
• Standard procedures and laws related to software licensing agreements Preparing clear and concise correspondence and other written materials
• Demonstrate professional organization, documentation, communication, and interpersonal skills
• Proven multi-tasking skills, including ability to work effectively under pressure, handle heavy volumes and meet demanding deadlines

Estimated Duration of Job:

• Duration of Job 12 months, November 2025 through November 2026.
• Approximate start date: Anticipated Start Date November 24, 2025, however, this is based upon successful results from the background check. The selected candidate may be able to start prior to background check completion with limited access, however full access and continued employment is based on passing a stringent criminal background check.