Overview
On Site
USD 50,000.00 - 55,000.00 per year
Full Time
Skills
Jersey
Computer Hardware
Mobile Devices
Network
Identity Management
Tier 2
Issue Tracking
Collaboration
Help Desk
Workflow
Technical Support
Customer Service
Microsoft Windows
OS X
Microsoft Office
Remote Support
Communication
Conflict Resolution
Problem Solving
Management
Active Directory
Service Desk
Attention To Detail
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will serve as the first point of contact for resolving technical issues and providing exceptional support to users. This position offers the opportunity to grow your IT skills while working in a collaborative and focused environment.
Responsibilities:
Diagnose and resolve basic hardware, software, printer, mobile device, and network connectivity issues.
Assist users with account setup, password resets, and access management tasks, including Active Directory and Office 365.
Escalate more complex technical problems to Tier 2/3 support teams and ensure proper follow-up.
Record detailed information about support requests, troubleshooting steps, and solutions in the ticketing system.
Deliver high-quality customer service and maintain professionalism in interactions with users.
Utilize remote support tools to assist users effectively.
Stay informed on updates to system processes and applications to provide accurate guidance.
Collaborate with team members to improve help desk workflows and efficiency.
Requirements
At least 1 year of experience in IT support or a related customer service role; internships or academic experience are welcome.
Foundational knowledge of Windows and/or Mac operating systems, Office 365, and common business applications.
Familiarity with ticketing systems and remote support tools is preferred.
Strong communication skills and the ability to address technical issues clearly and effectively.
Excellent problem-solving capabilities with a proactive approach to troubleshooting.
Ability to manage multiple tasks and prioritize work in a fast-paced environment.
Basic understanding of Active Directory and service desk operations.
Commitment to continuous learning and attention to detail in growth.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will serve as the first point of contact for resolving technical issues and providing exceptional support to users. This position offers the opportunity to grow your IT skills while working in a collaborative and focused environment.
Responsibilities:
Diagnose and resolve basic hardware, software, printer, mobile device, and network connectivity issues.
Assist users with account setup, password resets, and access management tasks, including Active Directory and Office 365.
Escalate more complex technical problems to Tier 2/3 support teams and ensure proper follow-up.
Record detailed information about support requests, troubleshooting steps, and solutions in the ticketing system.
Deliver high-quality customer service and maintain professionalism in interactions with users.
Utilize remote support tools to assist users effectively.
Stay informed on updates to system processes and applications to provide accurate guidance.
Collaborate with team members to improve help desk workflows and efficiency.
Requirements
At least 1 year of experience in IT support or a related customer service role; internships or academic experience are welcome.
Foundational knowledge of Windows and/or Mac operating systems, Office 365, and common business applications.
Familiarity with ticketing systems and remote support tools is preferred.
Strong communication skills and the ability to address technical issues clearly and effectively.
Excellent problem-solving capabilities with a proactive approach to troubleshooting.
Ability to manage multiple tasks and prioritize work in a fast-paced environment.
Basic understanding of Active Directory and service desk operations.
Commitment to continuous learning and attention to detail in growth.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.