Overview
Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
Oracle Service cloud
CRM
Job Details
Position : Oracle Service cloud - CRM Lead
Location 100% Remote
Job Summary:
5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).
Solid understanding of customer service operations and CRM/contact center best practices.
Strong communication, stakeholder management, and onsite leadership skills.
Ability to create detailed functional and technical documentation.
Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional).
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
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