End User Computing Technician

RESPONSIBILITIES:
Kforce has a client that is seeking an End User Computing Technician in Springville, UT.

Responsibilities:
* Asset Reporting to include Inventory, Shipping, Returns, Orders, Repairs, etc.
* Work Order and ticket handling. Maintain queues, communicate, fulfill
* Cycle counts of Depot inventory (devices and peripherals)
* Pack and ship devices and kits (devices + peripherals) to end users; Involves lifting and moving PCs, large monitors, etc.
* Troubleshoot software or hardware issues
* Repair and maintain desktops, laptops, and other hardware in the environment, including reimaging and internal component replacements
* Manage and track devices sent to 3rd parties for repair
* Order parts as needed, both under warranty from Dell and other Vendors and out of warranty using a procurement system
* Ensure compliance with established standards, policies, and configuration guidelines
* Maintain a comprehensive repository for documentation and update as needed
* iPad and Tablet setup, OS updates, and wiping of the device
* Manage cellular activations of mobility assets (request activations, reassignments, cancelations)

REQUIREMENTS:
* A+ certification or equivalent work experience in Depot/Workstation support
* PC and Apple Mac set up and support experience
* SCCM OSD, Imaging, or similar desktop imaging technology
* Troubleshoot and diagnose device issues for laptops, desktops, and tablets
* Active Directory experience
* Experience using Office 365 suite
* Problem solving and troubleshooting abilities
* Excellent communication, documentation, and written skills
* Preferred but not required: Two (2) year degree or equivalent experience
* Experience with XenMobile or other Mobile management software a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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