SFDC BA

Ready to build the future with AI?

At Genpact, we don t just keep up with technology we set the pace. AI and digital innovation are redefining industries, and we re leading the charge. Genpact s AI Gigafactory, our industry-first accelerator, is an example of how we re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Principal Consultant, SFDC Business Analyst

The role involves working closely with business stakeholders and our Salesforce Technical Architect and Development Team to understand their needs, translating those needs into Salesforce solutions, and ensuring that the platform s utilisation is optimized.

The Salesforce Business Analyst will be responsible for assessing the business needs, contributing to the design of solutions to meet the business needs, implementing Salesforce features, and providing ongoing support and training.

The ideal candidate will have a strong understanding of Salesforce s capabilities, business processes, project management, and excellent communication skills.

Responsibilities

• Analyzing and capturing requirements, documenting and relaying those to the Technology team members.
• Modelling business processes and identifying opportunities for process improvements.
• Identifying issues, risks and benefits from the existing (as-is) and proposed (to-be) solutions and outlining their impact on business.
• Writing concepts, functional design, user stories and acceptance criteria s, use cases and business process design/requirement documents.
• Being involved in implementation, training, and testing of the solutions
• Supporting business transition and helping to establish change.
• Building relationships with customers at ground level and mid management level, to help manage the account, with support from the Program/Implementation Manager/Lead.

Qualifications we seek in you!

Minimum Qualifications

• Experience in one or more domain areas: Banking (Remediation process would be a plus), F&A, supply chain etc.
• Experience in Operational excellence related projects.
• Must have experience in writing the functional design documents and user stories for agile development projects.
• Experience in leading requirements gathering workshops and business analysis for relevant years in agile projects.
• Experience in complicated software projects.
• Digital know-how, well versed with Genpact digital tools

Preferred Qualifications/ Skills

• Effective stakeholder management
• Critical thinker, problem solving attitude
• Fast and independent decision maker
• Excellent documentation and writing skills
• Good listener and communicator
• Confident presenter

Why join Genpact?

Lead AI-first transformation Build and scale AI solutions that redefine industries

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your career Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI Work in an environment where governance, transparency, and security are at the core of everything webuild

Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.