Support Technician

  • Folsom, CA
  • Posted 2 days ago | Updated 2 days ago

Overview

On Site
$20 - $30
Contract - Independent
Contract - W2
No Travel Required

Skills

Biometrics
Technical Support
Phone Support
Customer Service
Network
Multi-factor Authentication
Sales
Routing
Computer Hardware
Microsoft Azure
Kubernetes
Laptop
Management
BIOMETRIC
FINGERPRINT
FINGERPRINTING

Job Details

The selected candidate will have responsibilities including Phone Support receiving Customer and Biometric personnel support calls.

Managing Customer and Biometric personnel support calls including Logging and support through trouble shooting or advising.

Logging and escalating or routing call as required.

Provide case status updates to Customer and Biometric personnel.

Perform the installation, repair and preventative maintenance of computer and related systems.

Assist in determining software to meet user requirements.

Troubleshoot software and hardware failures and identify network problems when they relate to desktop or laptop computers and peripherals.

Develop or assist in development of documentation and standard operating procedures and customer service guidelines relating to IT support of Biometrics support systems.

Provide Data Center support including. Daily monitoring / checks. logging of noted issues. troubleshoot or assist in troubleshooting of data center related issues.

The selected candidate will have strong communication skills and look forward to interacting with customer and Biometrics division personnel including Support Center Team members, Biometrics division engineering staff, Sales and marketing management and Administrative.

knowledge on IT support center, process is required.

knowledge on software releases and deployment process required.

knowledge on Kubernetes, pods, system alerts and logs preferred.

knowledge on azure and MFA is preferred.

Must pass client background clearences.

Skill/Experience/Education

Mandatory

The selected candidate will have strong communication skills and look forward to interacting with customer and Biometrics division personnel including Support Center Team members, Biometrics division engineering staff, Sales and marketing management and Administrative.

Desired Skills

Windows

Linux

Investigation skills like logs gathering and services check and managing.

Skill Matrix

Search

Skill Name Level (1-5, 5 being the highest)

1 2 3 4 5 Years Mandatory(Yes/No)

IT desktop support experience (minimum 1 year)row toggle 0-3 Years Yes

Service Desk (minimum 1 year)row toggle 0-3 Years Yes

Server OS (minimum 1 year)row toggle 0-3 Years No

Server OS (minimum 1 year)row toggle 0-3 Years No

Data Base (minimum 1 year)row toggle 0-3 Years No

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.