Dynamics Business Analyst- W2

  • Naperville, IL
  • Posted 1 day ago | Updated 1 day ago

Overview

On Site
Depends on Experience
Full Time

Skills

VOC
VOB
Microsoft Dynamics 365

Job Details

Job Title: Dynamics Business Analyst
Location: Naperville, IL (Hybrid Must be willing to relocate to the Chicago area)
Visa: Open to any candidate authorized to work on W2 (no C2C)

Key Responsibilities

Lead implementation and management of Microsoft Dynamics 365 for Sales and Field Service.

Drive CRM adoption and integration across a global sales and service organization.

Develop and execute strategies to boost leads, sales, and user engagement.

Collaborate with cross-functional teams including Sales, Marketing, IT, and Business Readiness.

Define and monitor CRM-related KPIs to measure business outcomes.

Translate Voice of Customer (VOC) and Voice of Business (VOB) into actionable CRM strategies.

Define and own the CRM strategic vision and roadmap.

Formulate and prioritize business requirements in partnership with key stakeholders.

Oversee CRM platform performance, user feedback, and system enhancements.

Support training, change management, and communication initiatives to ensure successful adoption.

Manage vendor relationships and ensure timely, high-quality platform delivery.

Lead cross-regional product planning and value realization activities

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