Cisco Contact Center IVR Developer

Overview

Hybrid
$50 - $70
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

Cisco
IVR

Job Details

Title: Cisco Contact Centre IVR Developer
Location: Troy, MI (3 Days Onsite in a week)

NEARBY STATES ALSO OKAY


Experience : 8 to 12 years
About the Opportunity:
We are seeking a highly skilled professional with experience of Cisco Contact Center IVR development, self-service, its implementation, migration and integrations. The ideal candidate will play a vital role in consultation, development, consolidation, implementation, migration and integration of IVR application. This individual must possess strong technical knowledge in Cisco IVR Contact Center product along with integration with CRM and banking applications etc.
Responsibilities:
Lead and contribute to the overall solution designing for Cisco IVR application consolidation and development.
Implementation, migration and optimization of Cisco IVR application, self-service and integrations.
Coordinate with internal teams and external vendors to streamline the implementation process.
Follow change management processes to execute the implementation steps.
Troubleshoot technical issues and fix issues during the implementation phase.
Perform end-to-end project implementation, ensuring adherence to timelines.
Oversee quality assurance processes to identify and address any issues during the implementation phase.
Perform thorough testing to ensure each function and feature is working as expected.
Participate in UAT with the customer to ensure the solution meets their expectations.
Provide post-implementation support for ongoing issues and deliver a positive user experience.
Collaborate with the support team to deliver exceptional customer service and resolve technical issues effectively.
Qualifications:
Bachelor s degree in computer science, Information Technology, or equivalent.
Proven experience in Cisco IVR development, self-service, its implementation and integrations in Contact Center environment.
Strong understanding of contact center technologies, telephony, and 3rd-party application integrations.
Excellent verbal and written communication skills and the ability to collaborate with cross-functional teams.
Self-motivated, muti-tasking and capable of working independently with minimal supervision.
Flexibility with work timings to align with customer s working hours and project delivery timelines.

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