Overview
On Site
USD 25.00 - 30.00 per hour
Contract - Independent
Contract - W2
Skills
SAP BASIS
Service Desk
Optimization
Software Installation
Microsoft
Network
Wireless Communication
Collaboration
Remote Support
Dell
Backup
Configuration Management
Operating Systems
Microsoft Windows
Active Directory
Multi-factor Authentication
Network Protocols
Computer Hardware
Mobile Device Management
Microsoft SCCM
Management
Customer Service
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Desktop Support Analyst to join our team on a long-term contract basis in Monroe, Michigan. In this role, you will provide essential technical assistance to end-users by addressing hardware, software, and configuration issues, ensuring optimal system performance across all locations. This position offers the opportunity to work with cutting-edge technologies and contribute to the efficient operation and upgrading of IT systems.
Responsibilities:
Provide timely support for end-user issues escalated by the Service Desk, resolving hardware and software problems effectively.
Fulfill service requests for new or replacement hardware, ensuring proper installation, configuration, and system optimization.
Assist with Windows 11 upgrades, including imaging, configuring, and installing software according to standard procedures.
Ensure all equipment is added to the domain with current security patches and software updates applied.
Deploy equipment to end-users, perform data transfers, and provide operational overviews of new systems and software.
Document and test new software installation procedures to enhance deployment efficiency.
Troubleshoot and resolve technical issues related to Microsoft applications.
Manage Active Directory tasks, Multi-Factor Authentication setups, and network configurations for wired and wireless connectivity.
Handle mobile device management processes and utilize tools like Intune to ensure seamless integration.
Collaborate with team members to improve processes and deliver exceptional customer service.
Requirements
At least 1 year of experience in desktop support or a related technical role.
Proficiency in working with Dell Technologies, Apple devices, and backup solutions.
Strong knowledge of configuration management, Windows operating systems (including Windows 11), and deployments.
Familiarity with Active Directory, Multi-Factor Authentication, and network protocols.
Demonstrated ability to troubleshoot both hardware and software issues effectively.
Experience with Mobile Device Management tools such as InTune.
Competence in using Microsoft SCCM for system management.
Excellent customer service skills and the ability to communicate technical concepts clearly to end-users.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Desktop Support Analyst to join our team on a long-term contract basis in Monroe, Michigan. In this role, you will provide essential technical assistance to end-users by addressing hardware, software, and configuration issues, ensuring optimal system performance across all locations. This position offers the opportunity to work with cutting-edge technologies and contribute to the efficient operation and upgrading of IT systems.
Responsibilities:
Provide timely support for end-user issues escalated by the Service Desk, resolving hardware and software problems effectively.
Fulfill service requests for new or replacement hardware, ensuring proper installation, configuration, and system optimization.
Assist with Windows 11 upgrades, including imaging, configuring, and installing software according to standard procedures.
Ensure all equipment is added to the domain with current security patches and software updates applied.
Deploy equipment to end-users, perform data transfers, and provide operational overviews of new systems and software.
Document and test new software installation procedures to enhance deployment efficiency.
Troubleshoot and resolve technical issues related to Microsoft applications.
Manage Active Directory tasks, Multi-Factor Authentication setups, and network configurations for wired and wireless connectivity.
Handle mobile device management processes and utilize tools like Intune to ensure seamless integration.
Collaborate with team members to improve processes and deliver exceptional customer service.
Requirements
At least 1 year of experience in desktop support or a related technical role.
Proficiency in working with Dell Technologies, Apple devices, and backup solutions.
Strong knowledge of configuration management, Windows operating systems (including Windows 11), and deployments.
Familiarity with Active Directory, Multi-Factor Authentication, and network protocols.
Demonstrated ability to troubleshoot both hardware and software issues effectively.
Experience with Mobile Device Management tools such as InTune.
Competence in using Microsoft SCCM for system management.
Excellent customer service skills and the ability to communicate technical concepts clearly to end-users.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.