Overview
Remote
On Site
$58 - $64 hourly
Contract - W2
Contract - Temp
Skills
Writing
Quantitative Analysis
Vendor Relationships
Market Research
User Experience
Stakeholder Management
Report Writing
Quantitative Research
Attention To Detail
Management
Teamwork
Collaboration
Qualitative Research
Focus Groups
User Research
Data Analysis
Qualtrics
Research
SQL
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has an enterprise client seeking a Customer Insights Manager/Researcher in New York, NY.
Responsibilities:
* Own and execute end-to-end customer research studies across multiple business areas (e.g. Smart Light Bulbs, Prospective Smart Home Customers), including study brief, design, survey writing and programming (or co-creation of quant/qual research materials with research vendor), fieldwork, analysis, recommendations, report-writing, and discussing implications with senior stakeholders
* Drive impact by ensuring that design and outcomes link back to business implications, and that research studies and industry reports are observed over time for important trends
* Independently manage research team program(s) as determined, such as research request intake process, or stakeholder satisfaction survey
* Build and manage vendor relationships with research agencies
* Innovate operational tools - determine team needs, explore and leverage internal AI solutions to automate manual processes and build efficiencies
REQUIREMENTS:
* Degree in Business Administration, Marketing, Psychology, Cognitive Science, or equivalent experience
* 4+ years of professional market research or UX research experience
* Data Analysis experience
* Stakeholder Management experience
* Report Writing experience
* Expertise in quantitative research and data analysis
* Self-starter who possesses flexibility to work in a fast-changing environment and ambiguous situations
* Drive to understand business and stakeholder team's goals
* Ability to communicate complex subject manner in written form
* Detail-oriented and able to take on self-directed projects
* Teamwork and collaboration-oriented in a very dynamic group
Preferred:
* Qualitative research experience of study design, using a range of techniques (e.g. depth interviews, focus groups, online communities, diary studies and user research), moderation and data analysis
* Experience with various research platforms such as Qualtrics, Usertesting.com
* Experience working with research vendors
* SQL experience
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has an enterprise client seeking a Customer Insights Manager/Researcher in New York, NY.
Responsibilities:
* Own and execute end-to-end customer research studies across multiple business areas (e.g. Smart Light Bulbs, Prospective Smart Home Customers), including study brief, design, survey writing and programming (or co-creation of quant/qual research materials with research vendor), fieldwork, analysis, recommendations, report-writing, and discussing implications with senior stakeholders
* Drive impact by ensuring that design and outcomes link back to business implications, and that research studies and industry reports are observed over time for important trends
* Independently manage research team program(s) as determined, such as research request intake process, or stakeholder satisfaction survey
* Build and manage vendor relationships with research agencies
* Innovate operational tools - determine team needs, explore and leverage internal AI solutions to automate manual processes and build efficiencies
REQUIREMENTS:
* Degree in Business Administration, Marketing, Psychology, Cognitive Science, or equivalent experience
* 4+ years of professional market research or UX research experience
* Data Analysis experience
* Stakeholder Management experience
* Report Writing experience
* Expertise in quantitative research and data analysis
* Self-starter who possesses flexibility to work in a fast-changing environment and ambiguous situations
* Drive to understand business and stakeholder team's goals
* Ability to communicate complex subject manner in written form
* Detail-oriented and able to take on self-directed projects
* Teamwork and collaboration-oriented in a very dynamic group
Preferred:
* Qualitative research experience of study design, using a range of techniques (e.g. depth interviews, focus groups, online communities, diary studies and user research), moderation and data analysis
* Experience with various research platforms such as Qualtrics, Usertesting.com
* Experience working with research vendors
* SQL experience
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.