Desktop Support

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)

Skills

Desktop
hekpdesk
hardware troubleshoot
MobileDevice

Job Details

Hi

Please find the job description below and send your resume if you are interested for the below role:

Role: Desktop Support

Location: Denver, CO - Onsite

Duration: 6-12+ Months Contract

Job Description

Onsite technical support for hardware, software, and user environment issues.

Provide advanced technical support for client-issued laptops (including peripherals like printer, scanner), including hardware and software troubleshooting, as well as resolution of escalated service requests and incidents.

Coordinate and execute onboarding setup, including hardware configuration and first-day login readiness, covering user provisioning and system access.

Manage mobile device enrollment, configuration, and compliance through approved Mobile Device Management (MDM) platforms.

Oversee the packaging, shipping, and tracking of IT assets to remote or new employees in coordination with logistics partners.

Network connectivity troubleshooting at the endpoint

Travel to remote offices as needed on Customer Leadership Teams demand

Provide white glove support.

Document resolutions and contribute to the knowledge base for continuous service improvement.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.