Information Systems & Automation Engineer

Description:
**Hybrid On-site | Westborough, MA**

We are seeking an Information Systems and Automation Engineer to assist the Corporate IT team. The Corporate IT team is responsible for the deployment, maintenance, and support of IT systems throughout the global organization. Day to day you will focus on enhancing the efficiency, productivity and value of the global IT support platform - automating workflows through Microsoft PowerShell and Power Platform tools.

Additionally, you will provide on-site support of our US based users in Westborough, with occasional travel to Boston, Woburn, and other areas, to ensure that end user IT needs are met through reliable and consistent IT services. You will be providing both hands on and remote support of a variety of hardware and software platforms and act as a point of technical escalation for the global IT analyst teams.

Rate: $40 - $50/hr

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities:

• Develop and maintain automations within our ServiceNow platform using a combination of PowerShell scripts and API calls.
• Troubleshoot and resolve issues with end user hardware, such as laptops and printers, and conference room technology, liaising with third party support vendors when necessary.
• Maintain the IT hardware asset database and support automation efforts through scripting in common scripting languages, primarily PowerShell.
• Assist lower tier support teams by providing expertise, training, and documentation. Assist higher tier support teams with hands-on assistance, such as racking and testing, of infrastructure equipment.
• Stay current in relevant technologies to provide accurate technical solutions to employees and contribute to the development and improvement of IT policies and procedures.
• Be the final point of escalation for client-side technical issues globally.
• Other duties as assigned.

Experience Requirements:

• Bachelor degree or equivalent experience required
• A minimum of 3 years in a customer facing IT support role is required.
• A minimum of 3 years supporting Microsoft end user technologies, including Windows, Office applications etc. is required.
• Excellent troubleshooting and diagnostic skills are required.
• Excellent interpersonal, communication and customer care skills are required.
• Advanced level PowerShell experience is required.
• Experience with infrastructure technology (servers, networking equipment) is preferred.
• Experience with an ITSM platform (specifically ServiceNow) is preferred.
• ITIL certification is preferred.
• Approximately 5% travel may be required in support of the position's responsibilities.
• Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
• Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
• Strong organizational skills; ability to prioritize work accordingly and accomplish multiple tasks in parallel and in a fast-paced environment.

Education Requirements:

• Bachelor's degree in related field preferred

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!