Overview
Remote
Market
Full Time
Skills
Job Details
Who we areFor 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. Exploring the Job Role of a Remote Trilingual Helpdesk TechnicianDiscover the key responsibilities and advantages of being a remote trilingual helpdesk technician proficient in Spanish, English, and Portuguese.Job ResponsibilitiesRequired SkillsAdvantages of the RoleJob Responsibilities:Providing technical support to customers in Spanish, English, and Portuguese.Troubleshooting hardware and software issues remotely.Accurately & thoroughly documenting customer interactions and solutions.Collaborating with team members to resolve complex problems via MS teams, Outlook, and VOIP.Ensuring customer satisfaction through effective communication.Required Skills:Fluency in reading, writing, speaking, & understanding Spanish, English, and Portuguese.Strong problem-solving and analytical skills.Excellent communication and interpersonal abilities over the phone, chat, & email.Proficiency in using helpdesk software and remote desktop tools such as Remote Desktop Connection, VPN's, MS Office 365, ETC.Ability to work independently and prioritize tasks effectively.Advantages of the Role:Opportunity to utilize language skills on a daily basis.Exposure to diverse technical challenges and solutions.Remote work flexibility and work-life balance.Continuous learning and skill development in a dynamic environment.Contribution to customer satisfaction and loyalty.
Job Req:
What do you need to succeed?Bachelor's degree or equivalent work experience preferred. Less than 1 years of related experience.Effective communication skills.Excellent customer service skills.Ability to work in a team environment as well as independently.Proven ability to remain flexible in a changing environment.Knowledgeable of the information being trained, and committed to stay current of any evolving technologies.What you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Linked-in Learning, and other virtual training as well. Why we're differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making.
Listed salary ranges may vary based on experience, qualifications, and local market.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.