Overview
On Site
USD 30.00 - 45.00 per hour
Full Time
Skills
Offshoring
Break/Fix
Issue Tracking
ServiceNow
Communication
Distribution
Cloud Computing
Specification Gathering
Training
Microsoft Exchange
Videoconferencing
Windows PowerShell
Management
Licensing
Replication
Messaging
Active Directory
Regulatory Compliance
Microsoft
Microsoft Office
Microsoft Azure
Identity Management
System Administration
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
Primary Responsibilities: Primary responsibility Own our Messaging Level 3 support queue. They will be responsible for shifting issues left to our Lvl 1/2 offshore support, working standard level 3 issues and shifting right by working with Sr. level engineers on complex advanced issues. o Office 365 break / fix in areas of Email, Teams, Sharepoint, OneDrive, etc. provide support to our Senior Leader level 2 support team in areas related to Office 365. provide support to our OpCo IT leaders in areas related to Office 365 handle escalation to our partner SHI/Microsoft when needed. The Messaging and Collaboration Systems Administrator will provide day to day hands-on management and administration of Microsoft messaging and collaboration technologies support ticket que for level II/III operations. This consultant will review each ticket coming through ServiceNow and either resolve/troubleshoot or triage to appropriate team member and track resolution path. Responsibilities: Administer and support Microsoft 365, focused on messaging and collaboration systems - Microsoft Exchange Online, Microsoft Teams, Microsoft SharePoint and other Microsoft 365 collaboration. Oversee the Microsoft Teams environment, ensuring optimal performance, user satisfaction, and platform integrity. Manage and maintain internal and external collaboration and communication solutions using Microsoft Exchange, Teams and Microsoft 365. Configuring and managing distribution lists, teams, channels, chat, apps, calling, meetings, and events. Administer and support Microsoft Exchange on-prem versions 2019 and Microsoft Exchange Online. Analyze, troubleshoot, and deliver Microsoft cloud solutions on Microsoft 365 platforms. Provide subject matter expertise of Microsoft 365 messaging and collaboration technologies with an emphasis on Security. Service Health monitoring - actively respond based on system alerts and notification. Evaluate needs and deliver solutions using Microsoft 365 Messaging and Collaboration technologies. Architecture and engineering of Microsoft 365 Messaging and Collaboration technologies, providing deep technical knowledge. Assist in developing and implementing support strategies for the various Microsoft 365 applications Effectively translate technical specifications, errors, and business logic through written and verbal communications to both technical and non-technical customers Provide Level 1 & 2 baseline assistance and training of Microsoft 365 Requirements: Preferably 2-4 years overall experience working in Microsoft 365 Experience with support and administration of Microsoft 365 Platform - Exchange Online, Microsoft Teams, SharePoint Online and other Microsoft 365 collaboration. experience with knowledge of of Microsoft Teams - Teams and Channels, Chat and Messaging, Video Conferencing and Meetings, Voice, File Sharing and Collaboration and Integrations with other Tools and Apps. Experience with PowerShell for managing on-premises and Microsoft 365 environment. Familiar with application monitoring tools, reviewing log files, and be available on occasion for off hours emergency support for critical applications. knowledge of Microsoft 365 licensing, features, and policy. Experience with Microsoft Active Directory services including forest and domain design, policies, topology, replication, and trusts. Experience in supporting technical solutions using Microsoft 365 Suite products. Experience with configuration of Office 365 messaging and collaboration tools. Experience with on-premises Active Directory, Azure Active Directory and Hybrid deployments. Implementation of advanced functions of Office 365 Security and Compliance center, Microsoft Federation Integration with Office 365, Azure and Identity Management.
Skills
m365, System administration
Top Skills Details
m365,System administration
Additional Skills & Qualifications
N/A
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $30.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jul 10, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Primary Responsibilities: Primary responsibility Own our Messaging Level 3 support queue. They will be responsible for shifting issues left to our Lvl 1/2 offshore support, working standard level 3 issues and shifting right by working with Sr. level engineers on complex advanced issues. o Office 365 break / fix in areas of Email, Teams, Sharepoint, OneDrive, etc. provide support to our Senior Leader level 2 support team in areas related to Office 365. provide support to our OpCo IT leaders in areas related to Office 365 handle escalation to our partner SHI/Microsoft when needed. The Messaging and Collaboration Systems Administrator will provide day to day hands-on management and administration of Microsoft messaging and collaboration technologies support ticket que for level II/III operations. This consultant will review each ticket coming through ServiceNow and either resolve/troubleshoot or triage to appropriate team member and track resolution path. Responsibilities: Administer and support Microsoft 365, focused on messaging and collaboration systems - Microsoft Exchange Online, Microsoft Teams, Microsoft SharePoint and other Microsoft 365 collaboration. Oversee the Microsoft Teams environment, ensuring optimal performance, user satisfaction, and platform integrity. Manage and maintain internal and external collaboration and communication solutions using Microsoft Exchange, Teams and Microsoft 365. Configuring and managing distribution lists, teams, channels, chat, apps, calling, meetings, and events. Administer and support Microsoft Exchange on-prem versions 2019 and Microsoft Exchange Online. Analyze, troubleshoot, and deliver Microsoft cloud solutions on Microsoft 365 platforms. Provide subject matter expertise of Microsoft 365 messaging and collaboration technologies with an emphasis on Security. Service Health monitoring - actively respond based on system alerts and notification. Evaluate needs and deliver solutions using Microsoft 365 Messaging and Collaboration technologies. Architecture and engineering of Microsoft 365 Messaging and Collaboration technologies, providing deep technical knowledge. Assist in developing and implementing support strategies for the various Microsoft 365 applications Effectively translate technical specifications, errors, and business logic through written and verbal communications to both technical and non-technical customers Provide Level 1 & 2 baseline assistance and training of Microsoft 365 Requirements: Preferably 2-4 years overall experience working in Microsoft 365 Experience with support and administration of Microsoft 365 Platform - Exchange Online, Microsoft Teams, SharePoint Online and other Microsoft 365 collaboration. experience with knowledge of of Microsoft Teams - Teams and Channels, Chat and Messaging, Video Conferencing and Meetings, Voice, File Sharing and Collaboration and Integrations with other Tools and Apps. Experience with PowerShell for managing on-premises and Microsoft 365 environment. Familiar with application monitoring tools, reviewing log files, and be available on occasion for off hours emergency support for critical applications. knowledge of Microsoft 365 licensing, features, and policy. Experience with Microsoft Active Directory services including forest and domain design, policies, topology, replication, and trusts. Experience in supporting technical solutions using Microsoft 365 Suite products. Experience with configuration of Office 365 messaging and collaboration tools. Experience with on-premises Active Directory, Azure Active Directory and Hybrid deployments. Implementation of advanced functions of Office 365 Security and Compliance center, Microsoft Federation Integration with Office 365, Azure and Identity Management.
Skills
m365, System administration
Top Skills Details
m365,System administration
Additional Skills & Qualifications
N/A
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $30.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jul 10, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.