Overview
On Site
Up to $21
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
Computer Hardware
Computer Networking
COMPTIA A+
IT SERVICE DESK
IT SUPPORT
PC SUPPORT
DESKTOP
Remote Desktop
Job Details
Job Title: IT Help Desk / Service Desk Analyst Job ID: 25-11805 Location: Sacramento, CA Duration: 12 months on W2 contract
Work Type: Onsite initially (Hybrid after 3 6 months based on performance)
Description:
Seeking a Tier 1 IT Help Desk Analyst to provide customer-focused technical support via phone and web channels. Role includes troubleshooting desktop, mobile, network, and application issues in an enterprise environment.
Responsibilities:
Work Type: Onsite initially (Hybrid after 3 6 months based on performance)
Description:
Seeking a Tier 1 IT Help Desk Analyst to provide customer-focused technical support via phone and web channels. Role includes troubleshooting desktop, mobile, network, and application issues in an enterprise environment.
Responsibilities:
- Provide Tier 1 remote desktop and IT support
- Troubleshoot Windows OS, MS Office, hardware, software, printers, LAN/Wi-Fi
- Support iOS devices (iPhone/iPad)
- Create, assign, and manage incident tickets to resolution
- Monitor alerts/alarms and escalate as needed
- Document service requests and resolutions
- Deliver excellent customer service in a call-center environment
Required Skills:
- 1+ year IT Help Desk or Service Desk experience
- Windows OS & Microsoft Office support
- Basic networking (LAN, Wi-Fi, peripherals)
- Strong troubleshooting and customer service skills
- Minimum typing speed: 35 WPM
- High School Diploma or equivalent
Preferred Qualifications:
- IT certifications (CompTIA A+ preferred)
- Call center or customer service experience
- Basic knowledge of hardware, software, and enterprise IT environments
Compensation:
The hourly rate for this position is $21.00 per hour.
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.