Overview
On Site
USD 16.50 - 18.00 per hour
Full Time
Skills
Preventive Maintenance
Performance Management
Project Management
Recruiting
Service Desk
Microsoft Outlook
DMS
Mobile Devices
ServiceNow
Technical Support
Help Desk
Call Center
Microsoft Windows
Virtual Private Network
Microsoft Office
Active Directory
Communication
Customer Service
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Service Desk Specialist - Corporate IT Support
Schedule: Monday-Friday, 11:00AM-8:00PM
Location: Catonsville, MD - 2 days remote and 3 days onsite
Job Summary:
We're hiring a Service Desk Analyst to join our remote IT support team. In this role, you'll provide technical assistance to corporate users across the U.S., resolving issues via phone, email, and chat in a fast-paced, single point-of-contact help desk environment.
Key Responsibilities:
Required Qualifications:
Pay and Benefits
The pay range for this position is $16.50 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Baltimore,MD.
Application Deadline
This position is anticipated to close on Aug 31, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Schedule: Monday-Friday, 11:00AM-8:00PM
Location: Catonsville, MD - 2 days remote and 3 days onsite
Job Summary:
We're hiring a Service Desk Analyst to join our remote IT support team. In this role, you'll provide technical assistance to corporate users across the U.S., resolving issues via phone, email, and chat in a fast-paced, single point-of-contact help desk environment.
Key Responsibilities:
- Handle 30-40 support interactions daily; average call time ~7 minutes
- Achieve a 75% first-call resolution rate
- Troubleshoot issues with Microsoft Outlook, Word (formatting & troubleshooting), NetDocuments (DMS), and mobile devices
- Log, track, and resolve tickets using ServiceNow or Ivanti
- Act as a customer advocate and collaborate with team members to resolve issues
Required Qualifications:
- Must have prior corporate IT helpdesk experience
- 1-2 years in a help desk or call center environment
- Experience supporting remote users and work-from-home setups
- Strong troubleshooting skills with Windows OS, VPNs, and Microsoft Office
- Familiarity with Active Directory and domain hierarchy
- Excellent communication and customer service skills
Pay and Benefits
The pay range for this position is $16.50 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Baltimore,MD.
Application Deadline
This position is anticipated to close on Aug 31, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.