IT Support Administrator

RESPONSIBILITIES:
Kforce has a client in Congers, NY that is seeking an IT Support Administrator who will act as the local point of contact for IS services topics pertaining to their location. The IT Support Administrator will also be responsible to take ownership/follow up until resolution of any request affecting the sites, administrate the IS Services using the best practices and standard process, provide support for project implementation and work as a point of contact for communication between Organization and IS, escalating and providing bi-directional feedback. Team work, cooperation and global thinking are key elements to be successful in this position. This position has specific requirements around the administration and compliance of local Quality Lab processes

Responsibilities:
* Provide local, onsite IS support to our business partners for PC and related equipment & software (PC, Printers, Shop-floor terminals, Thin Clients, Phones, etc.) installation, maintenance, configuration, and removal
* Ticket management and Troubleshooting in cooperation with IS Support Center with the goal of to improving customer experience
* Adhere to Standards procedures and documentation
* Coordinate and Provide communication to the Organization partners about their Incident, Service Requests or Changes according to standard procedures
* Manage the IS Local services (E.g. Hardware inventory, purchasing, requests)
* Provide technical, IT-based support on local scientific software; Gain an understanding of general connectivity, usage and backup requirements; In cases where knowledge or documentation is missing, liaise with the vendor's technical support team on behalf of the analysts
* Facilitate vendor installations; Liaise with vendors and Aptar IS to ensure networking, server VM & workstation resource requirements are met
* Facilitate implementation of Data Integrity topics, which includes establishing technical planning to maintain data storage compliance

REQUIREMENTS:
* BA degree in Computer Science/Software Engineering, or similar required
* ITIL Certification is a plus
* English (equivalent of Cambridge A2-B2)
* 2-3 years of IS Support experience minimum
* Ability to provide proactively escalation accordingly the priority and support from customer needed
* Ability to act as primary and face of IS Organization in front of Aptar Community
* Ability to proactively escalate situations to IS Support Services Manager in case of critical issue
* Ability to work a fulltime/after hours, dependent on country regulations/policies and demand needed
* Customer-focused with empathy for our business partners and the ability to see through their eyes
* Ability to execute complex tasks which involve technical assets as well as people

Knowledge and successful experience in two or more of following domains
* Site and HelpDesk Management
* Knowledge and Understanding of CoBIT or ITIL Framework
* IT Quality and Compliance

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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