Salesforce Program Manager/Administrator

Client: Education

Title: Salesforce Program Manager/Administrator

Duration: Long Term

Location: 100% Remote

·        The Corporate Systems team is seeking a highly analytical, organized, and collaborative Salesforce Program Manager & Senior System Admin with advanced program management and Salesforce Administration expertise.

·        This hybrid role will provide program oversight, agile facilitation, and frontline Salesforce support for a highly customized, enterprise-level Salesforce environment.

·        This position requires advanced Salesforce administration knowledge, strong program and delivery management capabilities, Scrum Master expertise including backlog management and ceremony facilitation, as well as business analysis capabilities to translate user needs into system solutions.

·        Experience with complex Salesforce environments is required, and Agent force experience is highly preferred.

·        The candidate will also support and lead UAT efforts, training initiatives, stakeholder communication, and end-user adoption activities.

Summary

·        The Salesforce Program Manager & Senior System Admin will work across the CRM & Event Management product team—composed of engineers, admins, analysts and quality engineers—to deliver enhancements and maximize platform value using Agile methodologies.

·        The role will lead program-level planning, coordination, reporting, and communications; facilitate ceremonies for the product team; act as a business analyst to gather requirements and design solutions; support UAT, training, and onboarding; and partner with business stakeholders to drive end-user adoption.

·        Ideal candidates have grown from Business Analyst/Salesforce Admin → Program Lead within Salesforce-centric environment.

Responsibilities

Program & Delivery Management

·        Oversee program planning, delivery timelines, and cross-team execution for Salesforce initiatives

·        Identify, manage, and resolve complex cross-functional dependencies

·        Ensure transparency of program status, risks, and release roadmaps

·        Track and report progress against commitments, quality metrics, and delivery outcomes

·        Maintain documentation of business processes, release notes, workflows, and program artifacts

Scrum Responsibilities

·        Facilitate daily standups, sprint planning, backlog refinement, sprint reviews, and retrospectives

·        Support a structure of continuous improvement by managing retrospective actions to completion

·        Remove impediments through proactive problem-solving and stakeholder coordination

Business Analysis & End-User Engagement

·        Work with stakeholders to understand needs and translate them into scalable solutions

·        Facilitate UAT sessions and functional demonstrations across multiple teams

·        Lead onboarding, training, and change-management activities

·        Drive user adoption through structured communication and support

·        Build positive team dynamics and strong relationships with customers, users, and technical staff

Required Skills & Qualifications

·        Bachelor’s degree + 5+ years’ experience across application development lifecycle, infrastructure engineering, or application hosting

·        Minimum 3+ years as a business analyst

·        5+ years of Salesforce Administration experience (Sales Cloud and/or Service Cloud)

·        Excellent analytical thinking, problem-solving, communication, and documentation skills

·        Salesforce Admin Certification preferred

·        Experience working in Agile delivery environments

·        Strong working knowledge of Jira for backlog and sprint management

·        Ability to foster a data-driven, structured Agile culture

·        Demonstrated ability to balance team capacity, prioritization, quality, and deadlines

·        Strong knowledge of Agile frameworks; ability to coach teams in Agile best practices

·        Experience leading multi-functional project or scrum teams on complex, integrated platforms

·        Strong leadership presence with accountability for end-to-end delivery

Preferred Qualifications

·        Certified Scrum Master (CSM) and/or Agile Certified Practitioner (PMI-ACP)

·        Experience with Salesforce configuration or implementation