Chatbot Conversational AI Developer

Position : Chatbot Conversational AI Developer (IBM Watson, Google Dialogflow CX, LivePerson, Amazon Lex, Kore.ai, NLP)

Location : Hartford, CT (Hybrid)

Duration : Long term contract

Primary Skill Set : IBM Watson

Secondary Skillset : Chatbot conversational AI tool (i.e Google Dialogflow CX, LivePerson, Amazon Lex, Kore.ai)

Job Description:

• Ability to design and develop AI conversations with responses coming from outside APIs via cloud function or integration with other systems
• Applying clean coding skills and best practices
• Collaborating with user interface designers and backend application integration teams to understand the mechanisms through which the conversational AI solution will be used and what is needed to fulfill intents
• Collaborating with teams and other developers to design, develop, test, deploy and maintain a chatbot
• Troubleshoot bots, debug, and deploy chatbots on various channels (voice/chat)
• Leveraging AI, NLP Technologies and cognitive machine learning to develop chatbot applications
• Integrate chatbot solutions with multiple platforms
• Enhancing user effectiveness of the conversational agents with the help of advanced technologies
• Continuously develop knowledge of emerging technologies and analytics techniques and support the pursuit of business development opportunities
• Tuning and enhancing Speech to Text models

Required Qualifications:

• 5+ years software delivery experience
• 3+ years of Chatbot development experience with IBM Watson Assistant, or any other similar chatbot conversational AI tool (i.e Google Dialogflow CX, LivePerson, Amazon Lex, Kore.ai)
• 3+ years training and improving intent recognition by curating the appropriate training data sets
• 3+ years applying Conversational AI best practices (e.g. NLP and training data best practices)
• 1+ years of experience in CICD, Git, unit-testing and source code management
• 1+ years of knowledge of cloud development and deployment principles
• 1+ years of working in an Agile environment, with knowledge in DevOps approaches, end-to-end software development processes and business requirements

Preferred Qualifications:

• Experience with working on watsonx Assistant and watsonx Orchestrate
• Backend (server side) development experience either in Java, node.js
• Multi-language background and experience working with programming languages such as Python, Java, Javascript/Typescript
• Experience with IBM Voice gateway and / or IBM Discovery is a plus
• Knowledge of automated speech recognition, including SSML tagging for TTS