ServiceNow CMDB Technical Lead

ServiceNow CMDB Technical Lead

Location: McLean, VA, Plano, TX or Chicago, IL (5 days onsite)

Full Time

Position Overview:

Seeking for a ServiceNow CMDB Technical Lead!  You will play a significant role in designing, implementing, and maintaining a Configuration Management Database (CMDB) system. This role involves ensuring the CMDB accurately reflects the IT infrastructure, supporting IT operations, incident resolution, and strategic decision-making. The Tech Lead typically oversees data integrations, discovery processes, and CMDB administration tasks.

Our Impact:

• We are seeking a highly motivated and experienced Tech Lead for CMDB to join our team.
• The CMDB Tech Lead will be responsible for designing, implementing, and maintaining a reliable and sustainable configuration management system. It involves ensuring the CMDB accurately reflects the IT infrastructure, supporting IT operations, incident resolution, and strategic decision-making.
• The ideal candidate will have strong knowledge and hands-on experience in ServiceNow modules such as ITSM, CMDB, ITOM Discovery, Service Mapping, APM, SAMPro, SPM, and designing/implementing CSDM architecture.

Responsibilities:

• Design and implement the ServiceNow platform to meet the needs of IT Service Management.
• Provide architectural thought leadership and develop end-to-end architecture blueprints and work closely with the development and operations team.
• Assist in the maintenance and upgrades of existing ServiceNow platform.
• Participate in design reviews and recommend improvements.
• Design workflows, integrations with other tools, and customizations to meet business requirements.
• Optimize the performance of the ServiceNow platform ensuring that it meets the organization's scalability and efficiency requirements.
• Provide support in all phases of development and ensure to deliver high-quality products.
• Provide training and mentor other team members when required.
• Coordinate with platform owners to review exception filters, correctness/completeness metrics, data exceptions in a timely fashion
• Experience is preparing issue resolution plans (RAP), action items (AP), certification, and issue closure activities.
• Develop the most effective technical solutions to meet business requirements.
• Work with other team members in planning, prioritizing, and executing assigned tasks within deadlines.
• Assist in risk assessment and mitigation activities.
• Attend team meetings to communicate project status and discuss new ideas and any issues.
• Recommend new technologies to ensure quality and productivity.
• Assist in technical audits and make sure to implement audit recommendations.
• Make business presentations and solutions to senior leadership team.
• Protect the organization by keeping information confidential and safe.
• Provide information and reporting by collecting, analyzing, and summarizing development and service issues.

Qualifications:

• B.S. or M.S. degree in Computer Science, Software Engineering, Information Technology (or equivalent experience)
• 8-10 years' experience in software development, design, and architecture
• 4+ years' experience in designing and developing CMDB solutions with experience in CSDM methodology
• 8+ years' experience in Agile practices, building software in an enterprise environment.
• Deep enterprise architecture experience, including technical architecture, business architecture, security architecture and data architecture practices and their significance with solution architecture discipline
• Experience with distributed systems, enterprise communications patterns & open standards like  APIs
• The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in driving results.
• Strong capability & ability to drive Stakeholder & Relationship Management with internal & external customers & partners.
• Recommended to have certification in ServiceNow ITOM Implementation Specialist with CMDB fundamentals Course and familiar with ITIL and ITSM frameworks.
• Proven experience in designing and implementing ServiceNow solutions to meet business requirements.

Keys to Success:

• Demonstrated ability to work collaboratively with cross-functional teams to deliver successful projects.
• Excellent problem-solving skills and ability to think critically.
• Strong written and verbal communication skills.
• Strong organizational skills with the ability to multitask and manage multiple priorities.
• Ability to work independently with minimal supervision.