ServiceNow Developer

Overview

Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Contract - 6 Month(s)
No Travel Required

Skills

ServiceNow Developer

Job Details

ServiceNow Developer

Location: Mclean, VA (hybrid-3days onsite), w2 or Self Inc, Local Candidates only

Duration: 6 Months +

Position Overview:

This position will focus on supporting the ServiceNow Request Management (Catalog Self Service Portal) and Knowledge modules. The ServiceNow Catalog and Knowledge Management (KM) developer will deliver in areas for operational support, process and governance documentation, and technical support of the ServiceNow platform Catalog and KM modules. The role involves creating and maintaining catalog items, self-service portal, managing workflows for requests, ensuring service delivery aligns with SLAs, and often includes reporting and analytics.

Our Impact:

Perform day-to-day administration of the ServiceNow system, including making approved changes to forms, tables, reports, configuration changes and workflows adhering to platform and development standards and processes. Support Program activities providing metrics, reports, configurations within catalog and knowledge and space. Troubleshoot problems, resolve incidents, implement bug fixes, and perform root cause analysis. Assist with upgrade planning, testing, and implementation between development and production instances for Catalog, Knowledge and portal space. This role demands a strong automation and workflow background supporting innovation by working with stakeholders to understand business processes, with the efficiency goal of digitizing and automating legacy processes.

This role will require a strong knowledge and hands on experience of the IT Service Management Modules and Automation Workflows (This role also requires a strong architectural knowledge of the Service Now platform as well as back-end experience managing and updating UI parameters on self-service Portal).

Your Impact:

  • Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions.
  • Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards.
  • Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas.
  • Customize the ServiceNow platform to meet approved business requirements and optimize user experience.
  • Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.
  • Willingness to adapt to changing business and technical priorities.
  • Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules.
  • Understanding of UX/UI best practices
  • ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred.

Keys to Success in this Role:

  • Build strong partnerships with the business to help advise strategic decisions as well as drive tactical implementations.
  • Ability to work well with the business and people with varying degrees of technical expertise.
  • Act as an agent for change regarding the new processes, standards and technologies
  • Excellent verbal and written communications skills
  • Skilled communicator to lead discussions with stakeholders and promote SN standards
  • Ability to identify and resolve conflicts
  • Ability to lead multiple priorities under tight deadlines

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.