IT Process Analyst/ITSM Admin (Excel/Power BI heavy)

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 3 Month(s)

Skills

Advanced Excel
Power BI
Incident/Triage Support:
CAB
RCA

Job Details

We are looking for a seasoned candidate with the below experience:

An Excel/Power BI heavy ITSM Admin who can support incident/triage activities, maintain reporting, and keep existing processes running smoothly. This is a short-term contract role designed to stabilize operations

Must-Have Skills

  • Excel (Advanced): Pivot tables, VLOOKUP/XLOOKUP, data validation, advanced formulas, conditional formatting, charts, and ability to manipulate large datasets.
  • Power BI (Working Knowledge): Build and update dashboards, connect to data sources, create visualizations, track KPIs/metrics.
  • Incident/Triage Support: Comfort with ticketing systems (e.g., ServiceNow, Jira, Remedy). Ability to log, track, and escalate incidents appropriately.
  • Administrative Rigor: Detail-oriented, strong documentation skills, comfortable facilitating meetings, maintaining records, and producing reports.
  • Communication: Clear and concise written/verbal skills, able to present data findings to both technical and business stakeholders.

Nice-to-Have Skills

  • Exposure to ITIL/ITSM concepts (CAB, RCA) with interest/aptitude to grow into those areas later.
  • Experience helping to evolve processes or improve reporting/metrics.
  • Background in service operations, service desk analysis, or IT admin roles.
  • Reliable executor focused on producing accurate reports, keeping processes alive, and ensuring smooth operations.
  • Quick learner able to pick up Power BI quickly if not already an expert.
  • Flexible willing to take on both operational/admin tasks and analytical work.
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