Overview
Hybrid
$70 - $74
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
No Travel Required
Able to Provide Sponsorship
Skills
CCaaS
WFM
QM
NICE CXone
Job Details
Qualifications
5+ years of experience with CCaaS platforms, particularly NICE CXone.
Proven track record of successful implementations and configurations of contact center solutions.
Strong understanding of contact center operations, including WFM, QM, and performance management.
Excellent project management and stakeholder coordination skills.
Ability to create and maintain detailed documentation and training materials.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.