Overview
Skills
Job Details
We are currently looking to hire a [System Admin] and we believe your skills and expertise are a better match for this role. We have an exciting career opportunity for you with one of our esteemed clients at [Temple Terrace FL]
NJTECH is a globally managed IT services, IT consulting and business solutions partner. Our "High Performance Business" strategy builds our expertise in technology and consulting. We play a major role in helping our clients to achieve their objectives at the highest level; ultimately creating sustainable value to customers.
Sorry we are not able to sponsor Visa as of now, looking for Independent consultants
Role: System Admin
Location: Hybrid Onsite Temple Terrace FL
Duration: Long term contract
Responsibilities:
Key Responsibilities:
Responsibilities (Included but not limited to):
Serve as the lead admin for Gong and NICE Nexidia
Manage user provisioning, roles, permissions, and license assignments.
Monitor and maintain system integrations.
Configure analytics dashboards, call filters, trackers and workflows.
Ensure data integrity and troubleshoot syncing issues or API failures.
Partner with Revenue Ops, Support, and CX teams to translate business goals into platform configurations.
Develop scalable processes for managing scorecards, call coaching, and rep performance analysis.
Leverage platform insights to support onboarding, training, and compliance efforts.
Maintain accurate documentation of workflows, best practices, and governance standards.
Participate in tool evaluations, upgrades, and migrations.
Assist with UAT, release note communication, and feature rollouts.
Help define KPIs to evaluate platform usage and business impact.
Preferred Qualifications:
Required Experience:
2 years of experience managing an application with a user count of no less than 500 active users.
2-4 years of experience administering SaaS platforms, preferably in CX or Revenue Intelligence.
Hands on experience with Gong, NICE Nexidia, or similar tools (Observe.AI, Chorus, Verint, etc.).
Familiarity with CRM (Salesforce), CCaaS (CXone), and BI tools (E.g., Tableau, Power BI).
Experience managing integrations between Gong/Nexidia and Salesforce.
Familiarity with JIRA documentation process. Nice To Have: Understanding of call transcription, sentiment analysis, and QA frameworks.
Exposure to voice traffic architecture, metadata tagging, or AI/ML use cases in call analytics.
Experience with API tools (postman, Zapier, Workato) for low-code/no-code automation.
Experience with AWS Bedrock / Connect
Familiarity with Agile Frameworks (Scrum, Kanban, etc.)
Background in Network Engineering
Background in Virtual Environments (Citrix)
EDUCATION/CERTIFICATIONS:
Minimum Requirements:
Highschool Diploma
Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field --OR-- equivalent combination of education and relevant work experience. Preferred Qualifications:
Gong Revenue Intelligence Admin or Partner Enablement Certifications (if available)
Salesforce Administrator Gainsight NXT Admin
Google Data Analytics or Tableau Desktop Specialist
ITIL Foundation (for ITSM process awareness)
AWS Certified Cloud Practitioner
NJTECH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
NJTECH is a globally managed IT service, IT consulting and Business solutions partner. Our "High Performance Business" strategy builds our expertise in technology and consulting. Our offshore consulting plays a major role in helping clients to achieve their objectives in the highest level; ultimately creating sustainable value to customers. Come, transform your career with us and be a part of our high-performing team.
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