Overview
On Site
USD 28.50 - 33.00 per hour
Full Time
Skills
Help Desk
SAP BASIS
Project Coordination
Network
Service Desk
Management
IT Infrastructure
Computer Hardware
Customer Service
Technical Support
Microsoft Windows
Microsoft Operating Systems
Microsoft Windows Server
Active Directory
Virtualization
Computer Networking
CompTIA
Network+
Project Management
Collaboration
Cyber Security
Analytical Skill
Conflict Resolution
Problem Solving
Attention To Detail
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Help Desk Analyst III to join our team in Portage, Michigan, on a Contract-to-Permanent basis. This role involves providing advanced technical support to end users, resolving complex hardware and software issues, and ensuring seamless network and server operations. The ideal candidate will have a strong background in IT systems, excellent customer service skills, and expertise in troubleshooting and project coordination.
Responsibilities:
Provide Level 3 technical support to address advanced hardware, software, and network issues.
Respond to and resolve service desk tickets in a timely and efficient manner.
Perform troubleshooting and maintenance for Windows-based systems, including server and virtualization environments.
Assist in the management and coordination of IT infrastructure projects to ensure smooth implementation.
Monitor and maintain Active Directory and Windows Server environments.
Collaborate with customers to understand their needs and deliver excellent service.
Conduct triage processes to identify and prioritize technical support needs.
Implement cybersecurity best practices to safeguard IT systems.
Evaluate and upgrade hardware and software to enhance system performance.
Support automation and AI-related initiatives within the organization.
Requirements
Proven experience in customer service within a technical support environment.
Strong knowledge of Windows 10, Windows Server, and related IT systems.
Familiarity with Active Directory and virtualization technologies.
Ability to troubleshoot networking issues and perform basic network diagnostics.
CompTIA Network+ certification or equivalent experience is preferred.
Previous exposure to project management or coordination is highly desirable.
Experience with cybersecurity principles and practices is a plus.
Strong analytical and problem-solving skills with attention to detail.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Help Desk Analyst III to join our team in Portage, Michigan, on a Contract-to-Permanent basis. This role involves providing advanced technical support to end users, resolving complex hardware and software issues, and ensuring seamless network and server operations. The ideal candidate will have a strong background in IT systems, excellent customer service skills, and expertise in troubleshooting and project coordination.
Responsibilities:
Provide Level 3 technical support to address advanced hardware, software, and network issues.
Respond to and resolve service desk tickets in a timely and efficient manner.
Perform troubleshooting and maintenance for Windows-based systems, including server and virtualization environments.
Assist in the management and coordination of IT infrastructure projects to ensure smooth implementation.
Monitor and maintain Active Directory and Windows Server environments.
Collaborate with customers to understand their needs and deliver excellent service.
Conduct triage processes to identify and prioritize technical support needs.
Implement cybersecurity best practices to safeguard IT systems.
Evaluate and upgrade hardware and software to enhance system performance.
Support automation and AI-related initiatives within the organization.
Requirements
Proven experience in customer service within a technical support environment.
Strong knowledge of Windows 10, Windows Server, and related IT systems.
Familiarity with Active Directory and virtualization technologies.
Ability to troubleshoot networking issues and perform basic network diagnostics.
CompTIA Network+ certification or equivalent experience is preferred.
Previous exposure to project management or coordination is highly desirable.
Experience with cybersecurity principles and practices is a plus.
Strong analytical and problem-solving skills with attention to detail.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.