Overview
On Site
Accepts corp to corp applications
Contract - Independent
Contract - W2
Skills
Customer Experience
Operational Efficiency
Amazon Lambda
Interactive Voice Response
Migration
Artificial Intelligence
Telephony
Workflow
Management
GitHub
Version Control
Continuous Integration
Continuous Delivery
Regulatory Compliance
Amazon Web Services
Cloud Computing
JavaScript
React.js
Node.js
VoIP
SIP
Routing
Prompt Engineering
Natural Language Processing
Machine Learning (ML)
API
RESTful
Middleware
Collaboration
Teamwork
Communication
Job Details
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As a Senior Engineer, you will play a key role in designing, developing, and maintaining advanced contact center solutions that enhance customer experience and operational efficiency. This position requires deep technical expertise in telephony systems, cloud technologies, and AI-driven conversational design. You will collaborate with cross-functional teams across different geopgraphies to deliver scalable, secure, and innovative solutions leveraging Amazon Connect and related AWS services.
Primary Responsibilities
Design, develop, and maintain contact center solutions using Amazon Connect, AWS Lambda, EventBridge, Notification Services, CloudWatch, Cloud Logging, and CloudFormation
Build and optimize call flows, routing logic, and IVR systems, including IVR-to-bot migration strategies
Implement prompt engineering techniques for conversational AI and integrate NLP/ML frameworks into telephony workflows
Develop and maintain applications using JavaScript, ReactJS, and Node.js
Ensure seamless API integration with RESTful services and middleware components
Configure and manage VoIP, SIP, SIP Clusters, and Session Border Controllers (SBCs)
Utilize GitHub and GitHub Actions for version control and CI/CD automation
Collaborate with cross-functional teams to ensure high-quality deliverables and adherence to security and compliance standards
Monitor system performance and troubleshoot issues using CloudWatch, Cloud Logging, and related tools
Required Qualifications
Bachelor's degree or equivalent in an IT-related field
Minimum 5 years of software engineer experience
Hands-on experience with Amazon Connect and AWS services (Lambda, EventBridge, Notification Services, CloudWatch, Cloud Logging, CloudFormation)
Proficiency in JavaScript, ReactJS, and Node.js
Strong understanding of VoIP, SIP, SIP Clusters, and SBCs
Experience designing and building call flows and routing in contact center systems
Expertise in prompt engineering, NLP, and ML frameworks
Strong API integration skills (RESTful services, middleware)
Excellent teamwork and communication skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.