Unified Communications SME

Job#: 2073296

Job Description:

Day to Day:

• Work closely with cross-functional teams, organizing, documenting, and managing a long-term organizational UC initiative.
• Utilize multiple switch vendors; Juniper, Ruckus, Aruba, Cisco switches, Palo Alto Firewall, Panorama, and Wireless.
• Be responsible for the coordination of cross-functional teams in relation to the deployment and support of the physical/virtual network infrastructure, which includes technologies such as VMWare, Linux, Windows Server, physical Servers, and enterprise storage arrays.
• Provide the required network support for the deployment of infrastructure UC architecture, processes, and reports.
• Investigate functionality issues related to UC, security and system configurations.
• Work with sustainment teams in the review, analysis and resolution to UC related performance issues.
• Perform the required work associated with UC network administration, such as the installation and configuration of network infrastructure, the deployment of backup and recovery processes for network, and the implementation of maintenance processes that ensure the continued stability and performance of network systems.
• Manage and participate in the monitoring, optimization and diagnosis of currently deployed network systems.
• Provide the appropriate documentation to management, detailing the root cause analysis of outages, performance concerns, and propose resolution and optimization options.
• Work closely with the Manager and the Enterprise Security Architecture Team to plan, design, implement, support, and monitor that the security initiatives are being met for the organization.
• Collaborate with the Enterprise Network Engineer Service Leads and the Enterprise Network Architect to implement, configure, and support the Enterprise UC Network Infrastructure.
• Assist in the initial capacity analysis, deployment design, and overall system architecture needed to support the UC Network platform and expected support activity.
• Provide the necessary support in the investigation and resolution of system level issues.

Must Haves:

• U.S. Citizenship.
• A minimum of a Department of Defense (DoD) Top Secret level Security Clearance.
• IAT Level II Security Certification (Security+ CE, CySA+, GICSP, GSEC, or SCCP)
• Cisco OS Certification (CCNA, CCNP, or similar)
• Bachelor of Science degree in a technical field required.
• Demonstrated competence in LAN/WAN technologies.
• Must have extensive hands-on Avaya troubleshooting experience.
• CCNP Voice or Avaya Aura certification preferred.
• In-depth knowledge of Cisco Voice infrastructure, Cisco Call manager, Voice Gateways, Unity and UCCx.
• DoD Unified Communications, Session Border Controller 3 to 5 years' experience.
• Experience designing, deploying and sustaining Avaya Aura Phone systems preferably within a DOD environment.
• Experience designing and transitioning multiple site migrations.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.