Imaging Business Analyst (On-site)

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

The Imaging Business Analyst will provide critical support for Imaging and document retention to process and monitor compliance to performance standards. This position protects performance standards for document ingestion and export processes. Failure to perform at standards would cause major negative impact downstream for all servicing departments and outside partners.

Principal Duties

• Provide analytical support for imaging and document retention software/systems (i.e., Carbon Copy, OnBase and H2O).
• Work successfully with business, PMO and IT to document and coordinate new process implementation.
• Develop ad hoc reporting on image reconciliation.
• Work with the reporting team to enhance standardized reporting for business on performance, SLAs, and quality results.
• Provide services for onboarding of images for client transfers including post document load analysis and missing document investigation.
• Provide services for uploading ad-hoc images for Servicing as needed.
• Provide services for exporting of images for Sales/Releases
• Monitor and trouble shoot all vendor document interfaces with document repository systems.
• Provide document upload/export support to all Document Repository customers.
• Perform BAT testing for enhancements to processes owned.
• Create SQL queries.
• Other tasks as assigned by management and business need.
• Performs related duties as assigned by management.

Education and Experience Requirements

• High school diploma or equivalent, required.
• Bachelor's degree, preferred.
• 2-4 years of Business Analyst experience.
• Experience in business analytics and process documentation.

Knowledge, Skill, and Ability Requirements

• Knowledge of Mortgage industry business processes.
• Advanced Excel skills.
• Intermediate SQL skills.
• Familiarity with working in a data warehouse environment.
• Strong verbal communication skills; strong writing and composition abilities.
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization.
• High learning agility with the ability to learn and integrate business variables and learn new systems and platforms.
• Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment.
• Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment.
• High degree of professional maturity, integrity, ability to maintain confidential data and information.
• High degree of business acumen; strong technical aptitude. Strong client orientation.
• Strong Microsoft Office skills to include Excel, pivot tables, sorting, and conditional formatting.
• SQL skills to create simple to intermediate queries.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits :

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave
• Pet insurance
• Adoption Assistance
• Tuition reimbursement
• Employee Loan Program
• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

CA Privacy Policy

CA Notice at Collection