Overview
Remote
On Site
Hybrid
$$47 / hr
Contract - W2
Contract - 1 day((s))
Skills
API Gateway Engineer
Job Details
Job Description:
Responsibilities:
- Ensure On-Time Resolution And Quality Compliance Of Escalated Incidents By Utilizing Ca Api Gateway (Layer 7) And Ca Siteminder To Analyze And Troubleshoot Issues, Meeting Agreed Slas.
- Mentor Team Members On Best Practices And Standards Related To Identity Management And Api Security, While Preparing Sops And Maintaining Comprehensive Documentation To Support Operational Efficiency.
- Validate And Oversee The Change Order Implementation Plan And Human Error Compliance, And Actively Contribute To Capacity Planning Initiatives To Optimize Resource Utilization.
- Enhance Customer Satisfaction By Participating In Customer Meetings, Understanding Issues Faced, And Providing Actionable Insights To Improve Service Delivery.
- Conduct In-Depth Analyses Such As Root Cause Analysis And Trend Analysis Using Relevant Tools, And Prepare Performance Reports To Present Findings And Recommendations To Key Business Stakeholders.
- Proficient In Ca Api Gateway (Layer 7) And Ca Siteminder.
- Strong Analytical Skills With Experience In Incident Management And Resolution.
- Excellent Communication And Interpersonal Skills For Effective Stakeholder Engagement.
- Familiarity With Identity Management Principles And Practices.
- Ability To Mentor And Guide Team Members In Technical And Operational Matters.
- Optional But Valuable Certifications: Ca Api Gateway Certification, Ca Siteminder Certification, Itil Foundation Certification.
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