Uipath L1 support

Role: Uipath L1 support
Location: Toronto, ON-3 day s onsite

JD:

We are seeking a detail-oriented and customer-focused UiPath L1 Support Engineer to join our team. The ideal candidate will be responsible for providing first-level support for UiPath robotic process automation (RPA) solutions. The role involves troubleshooting and resolving basic issues, monitoring robot performance, and escalating complex problems to higher-level support teams.

Key Responsibilities:

• Provide First-Level Support: Respond to and resolve customer queries and issues related to UiPath RPA solutions.
• Troubleshooting: Investigate and resolve basic issues related to bots, workflows, or system configurations.
• Monitoring & Maintenance: Monitor the performance of UiPath robots and Orchestrator, ensuring smooth automation execution.
• Incident Management: Log incidents, track their progress, and ensure timely resolution.
• Basic Configuration: Assist with the basic configuration of UiPath robots, including setting up schedules and job execution.
• Documentation: Maintain and update documentation for issues and resolutions, providing knowledge articles for users.
• Escalation: Escalate complex technical issues to higher-level support (L2/L3) or the development team as necessary.
• Collaboration: Work with cross-functional teams including developers and project managers to ensure the effective resolution of issues.
• Customer Communication: Communicate with clients regarding the status of their requests and ensure customer satisfaction.

Skills and Qualifications:

• Basic Knowledge of UiPath: Understanding of UiPath RPA products, tools, and frameworks.
• Problem-Solving: Ability to troubleshoot and resolve issues efficiently.
• Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Customer Service: A customer-first attitude and ability to handle client queries with professionalism.
• Basic IT Skills: Familiarity with Windows OS, SQL, and databases.
• Teamwork: Ability to collaborate effectively within a team and escalate issues when required.
• Attention to Detail: Focused on ensuring accuracy in the resolution of issues.
• Preferred Qualifications:
• Basic experience with UiPath Orchestrator and Studio.
• Knowledge of Automation Anywhere or Blue Prism (optional).
• Experience in an IT support or helpdesk environment.
• UiPath certification (Associate Level or similar) is a plus.