Overview
Skills
Job Details
Solicitation Reference Number: 25R0016246 | Working Title: Technical Writer 3 | Title/Level: Technical Writer 3 |
Category: Applications/Software Development | Full Time: 40hrs per week |
I. DESCRIPTION OF SERVICES
Texas Department of Public Safety requires the services of 1 Technical Writer 3, hereafter referred to as Candidate(s), who meets the general qualifications of Technical Writer 3, Applications/Software Development and the specifications outlined in this document for the Texas Department of Public Safety.
All work products resulting from the project shall be considered "works made for hire" and are the property of the Texas Department of Public Safety and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Texas Department of Public Safety will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).
Develops and maintains user and technical documentation and project process documentation for Information Technology Teams. Understands the user s view of applications and/or technology and is able to put procedures in a logical sequence. Provides expertise on technical concepts of applications and /or user groups and structuring procedures in a logical sequence, due to a broad understanding of the applications. Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. May be responsible for coordinating the display of graphics and the production of the document.
Performs highly advanced (senior-level) technical writing work coordinating the composition, organization, and editing of compiled information. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. Employees at this level may independently perform the most complex technical writing work and may prepare and refine material for speeches and public presentations.
Aid IT in documenting the environment, policies, procedures, and plans of the IT Division. Work involves conducting detailed analysis of and extensive research on data, providing results, and monitoring and implementing data quality. Develop and implement customer-centric metrics and reporting. Support performance, quality, and improvement efforts to help streamline processes through data analysis and visualization. Manage the analysis of data and embrace evaluative thinking that includes posing thoughtful questions about data, getting feedback from key stakeholders, and using data to support staff, programs, and operations.
II. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements: | ||
Years | Required/Preferred | Experience |
8 | Required | Experience in composing, reviewing, and editing technical documents, policy manuals, procedural documents, operational guidelines, materials, and reports. |
8 | Required | Previous experience researching, developing, and disseminating information on techniques for organizing and presenting policy, procedure and technical information. |
8 | Required | Ability to consult with technical staff in the development of documentation, policy and procedural material. |
6 | Required | Previous experience preparing responses to correspondence, reports, surveys, questionnaires, and other requests for information |
6 | Required | Experience creating and presenting policy and procedure updates, reports, options and feedback to upper management and C Level stakeholders. |
5 | Preferred | Previous technology writing experience in the public sector |
5 | Preferred | Knowledge of IT policies and procedures |
IV. WORK HOURS AND LOCATION
Services shall be provided during normal business hours unless otherwise coordinated through the Texas Department of Public Safety. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM, excluding State holidays when the agency is closed.
The primary work location(s) will be at 5805 North Lamar, Austin TX. 78752. The working position is On Site.