Principal Platform Engineer-Observability

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Regular or Temporary:
Regular

Language Fluency: English (Required)

Work Shift:
1st shift (United States of America)

Please review the following job description:

The Principal Platform Engineer partners with a wide cross-section of
partners to create innovative and compelling experiences for our
Truist clients. Responsible for defining, championing, building,
delivering, and measuring observability products/platforms and
strategies for their segment. This role manages and leads high
performing product management teams consisting of product
managers, product owners, and product analysts. This role is
instrumental in the journey toward building shared observability
services, defining golden paths for telemetry integration, and
operationalizing observability as a core platform capability. You will
lead the implementation of OpenTelemetry frameworks, service mesh
telemetry, and observability-as-code patterns that are embedded in
the platform to provide default, consistent, and reusable visibility for
all services.The ideal candidate brings a strong engineering mindset,
deep experience in platform enablement, and a vision for
observability as an essential product within the product and delivery
ecosystem.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Responsible for leading a team of product managers and product owners, setting direction and priorities for products, services, and experiences.
1. Responsible for understanding industry landscape, competitive environment, and voice of client
2. Develop product roadmaps in collaboration with Relationship Managers and Line of Business (LOB) partners.
3. Manage teams that develop and groom backlog from EPICS down to user stories in partnership with LOB, User Experience/User Interface, Content, Technology, and Operations
4. Partner with Tech Agile teams on development, rollout, and post-production support
5. Partner with Legal, Risk, & Compliance on new product development and remediation when applicable
6. Partner with associated LOBs, marketing, operation, and readiness teams on commercialization and rollout
7. Responsible for the client experience/results/KPIs of assigned platforms
8. Manage product pricing, including modeling pricing changes
9. Manage annual budget, including monthly forecasting
10. Hire, mentor and manage team members; proactively provide timely, candid, and constructive performance feedback in efforts to cultivate appropriate talent pool to ensure adequate bench strength and succession planning
11. Responsible for leading teams across related but disparate functions to support successful deployment of new products and integrated experiences

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. A minimum of seven+ years in a combination of professional services and financial services industry
2. Five+ years of product management experience
3. Deep understanding of software development methodologies and best practices
4. Deep and broad experience in digital banking, financial services, or other complex transactional services
5. Experience leading complex, cross-functional initiatives and large scale projects
6. Demonstrable understanding and application of digital concepts and technology
7. Ability to lead initiatives throughout the software development lifecycle, including post implementation
8. Bachelors' degree in business, engineering, design, or technology field; banking or financial management education or equivalent education and related training
9. Strong strategic thinker, with ability to quickly assess complex problems, prioritize key issues, and focus on relevant facts
10. Demonstrated experience in managing a varied team of professionals in a project-based environment and a proven ability to coach and develop a team
11. Outstanding skills presenting/communicating ideas and data to Executive level leaders
12. Sound business judgment and ability to build a business case around a product or service
13. Expert relationship builder; developing open, effective, considerate, and productive working relationships. Can "work the matrix" and gain credibility quickly with internal and external constituents.
14. High level of adaptability; responds appropriately and competently to the demands of work challenges when confronted with change, ambiguity, adversity, and other pressures.

Preferred Qualifications:

1. Masters' of Business Administration (MBA) degree or Master's

degree in business, engineering, design, or technology field; banking

or financial management education

2. Experience in banking, insurance, financial services, and/or

investments across multiple client segments including consumer,

small business, wealth and commercial business.

3. Experience building observability as part of an internal developer

platform (IDP).

4. Experience codifying compliance and security standards into

observability tooling (e.g. log retention policies, trace anonymization,

data boundary enforcement).

5. Proven ability to influence platform-wide engineering culture.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Constantly (More than 50% of the time)
Standing
Frequently (25% - 50% of the time)
Walking
Frequently (25% - 50% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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