Overview
On Site
$25.00 - $32.50 hourly
Contract - W2
Contract - Temp
Skills
IT Service Management
Onboarding
Startups
Coaching
Computer Hardware
Remote Support
Technical Writing
Educate
Color Management
Media
Quality Control
Training
Collaboration
Sales
Field Service
Printing
Color Theory
Workflow
Mechanical Engineering
Access Control
Multimeter
Electrical Engineering
End-user Training
Mentorship
Communication
Presentations
Management
Problem Solving
Conflict Resolution
Routing Information Protocol
HP
Lean Methodology
Six Sigma
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce is immediately adding a full-time Indigo Customer Success Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Alpharetta, GA.
Summary:
As an Indigo Press Technician, your primary responsibility is to deliver expert technical services, including diagnosing and repairing Indigo presses to ensure optimal performance and uptime. You are the frontline technical expert, solving complex issues and maintaining the reliability of our equipment at customer sites. Beyond core service, you play a key role in driving customer success by providing value-added services such as: onboarding and startup visits to help customers ramp up quickly and confidently, as well as on-press training and coaching to build operator skills and maximize press capabilities.
Duties:
* Install and commission Indigo digital presses at customer locations
* Diagnose and resolve hardware, software, and process-related issues
* Perform routine maintenance, upgrades, and press calibrations
* Provide on-site and remote technical support
* Maintain service records, technical documentation, and reports
Customer Success Support Duties:
* Deliver structured Ramp-Up training programs to new customers
* Educate press operators and production staff on: Press operation and workflow; Maintenance best practices; Color management and media handling; Troubleshooting and quality control
* Assess operator proficiency and adapt training accordingly
* Serve as a technical mentor during the first 30-90 days of production ramp-up
* Collaborate with internal teams (Sales, Applications, Customer Success) to ensure a smooth handovers.
REQUIREMENTS:
* Technical diploma or degree in Electronics, Mechanical Engineering, or a related field
* 3+ years of experience in field service, ideally with digital printing equipment (Indigo preferred)
* Strong understanding of digital press technology, color theory, and RIP/workflow systems
* Strong troubleshooting skills - print quality, mechanical & electrical
* Understanding of Electrical AC & DC circuits and use of a multimeter to diagnose electrical issues
* Proven experience in customer training or mentoring roles
* Excellent communication, presentation, and interpersonal skills
* Ability to travel frequently (domestic and occasionally international)
* Self-motivated with strong time management and problem-solving skills
Preferred Qualifications:
* Indigo Certification(s) or prior experience with Indigo presses
* Familiarity with DFE/RIP software (e.g., HP Smart Stream, Esko, EFI)
* Knowledge of Lean or Six Sigma methodologies
* Multilingual skills are a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce is immediately adding a full-time Indigo Customer Success Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Alpharetta, GA.
Summary:
As an Indigo Press Technician, your primary responsibility is to deliver expert technical services, including diagnosing and repairing Indigo presses to ensure optimal performance and uptime. You are the frontline technical expert, solving complex issues and maintaining the reliability of our equipment at customer sites. Beyond core service, you play a key role in driving customer success by providing value-added services such as: onboarding and startup visits to help customers ramp up quickly and confidently, as well as on-press training and coaching to build operator skills and maximize press capabilities.
Duties:
* Install and commission Indigo digital presses at customer locations
* Diagnose and resolve hardware, software, and process-related issues
* Perform routine maintenance, upgrades, and press calibrations
* Provide on-site and remote technical support
* Maintain service records, technical documentation, and reports
Customer Success Support Duties:
* Deliver structured Ramp-Up training programs to new customers
* Educate press operators and production staff on: Press operation and workflow; Maintenance best practices; Color management and media handling; Troubleshooting and quality control
* Assess operator proficiency and adapt training accordingly
* Serve as a technical mentor during the first 30-90 days of production ramp-up
* Collaborate with internal teams (Sales, Applications, Customer Success) to ensure a smooth handovers.
REQUIREMENTS:
* Technical diploma or degree in Electronics, Mechanical Engineering, or a related field
* 3+ years of experience in field service, ideally with digital printing equipment (Indigo preferred)
* Strong understanding of digital press technology, color theory, and RIP/workflow systems
* Strong troubleshooting skills - print quality, mechanical & electrical
* Understanding of Electrical AC & DC circuits and use of a multimeter to diagnose electrical issues
* Proven experience in customer training or mentoring roles
* Excellent communication, presentation, and interpersonal skills
* Ability to travel frequently (domestic and occasionally international)
* Self-motivated with strong time management and problem-solving skills
Preferred Qualifications:
* Indigo Certification(s) or prior experience with Indigo presses
* Familiarity with DFE/RIP software (e.g., HP Smart Stream, Esko, EFI)
* Knowledge of Lean or Six Sigma methodologies
* Multilingual skills are a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.