ServiceNow Developer (FSO/Integrations)

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Job Title: ServiceNow Developer FSO / Integrations
Location: Toronto ON
Employment Type: Contract


Job Summary:
We are seeking a skilled ServiceNow Developer with a strong background in Field Service Operations (FSO) and system integrations. This role involves developing and maintaining scalable, robust solutions within the ServiceNow platform, with a particular focus on FSO module customization, third-party tool integrations, and process automation.

Key Responsibilities:

• Design, develop, and configure custom solutions and enhancements in ServiceNow FSO (Field Service Operations).
• Build and maintain integrations between ServiceNow and external systems using REST/SOAP APIs, MID Servers, and IntegrationHub.
• Customize and extend ServiceNow applications using JavaScript, Flow Designer, Script Includes, and Business Rules.
• Create and manage work order processes, dispatch rules, field technician scheduling, and mobile configurations.
• Develop and maintain Management Zones, SLAs, and reporting dashboards to monitor FSO performance.
• Work with cross-functional teams to gather requirements, translate them into technical specifications, and implement them on the platform.
• Support ITSM, CMDB, and Asset Management modules as needed for integration with FSO workflows.
• Troubleshoot issues, conduct root cause analysis, and implement long-term solutions.
• Document solutions, create user guides, and provide support during UAT and post-deployment.

Required Skills & Experience:

• 3 6+ years of hands-on ServiceNow development experience.
• Strong experience with ServiceNow Field Service Operations (FSO) module.
• Proficient in developing and consuming REST/SOAP web services.
• Solid knowledge of JavaScript, HTML, CSS, and ServiceNow scripting techniques.
• Experience with IntegrationHub, MID Server, and third-party system integrations.
• Working knowledge of CMDB, ITSM modules, and ServiceNow Mobile configurations.
• Familiarity with Agile / Scrum development environments.
• Experience with ServiceNow Scoped Applications is a plus.
• ServiceNow certifications (e.g., CSA, CAD, or FSO-specific certs) preferred.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.