NICE Secure Messaging Developer / Architect

Overview

On Site
Contract - W2

Skills

Python
Scripting
Kubernetes
Deployment
JAVA
Best Practices
.NET
Systems Development
Middleware
Maintenance
Application Development
Mentor
Docker
Trading
Root Cause Analysis
Hipaa
Encryption
SSL
Operational Support
Networking
Firewalls
Containerization
Logging
Audit
SOPS
Zendesk
Genesys
Data Archiving
Financial Services
SEC
Auditing
Microsoft Teams

Job Details

Job Title: NICE Secure Messaging Developer / Architect
Location: Pleasanton, CA

We are seeking a seasoned NICE Secure Messaging Developer / Architect with extensive experience designing, implementing, and supporting secure messaging and compliance solutions using NICE systems. The ideal candidate will have a strong background in enterprise communication architectures, security, and data compliance, with a proven track record of deploying NICE Secure Messaging platforms in highly regulated environments (e.g., financial services, healthcare, or government).

Experience Required: 13+ years in IT, with at least 1+ years in NICE Secure Messaging and 10+ years into other messaging services like Genesys Cloud CX, Five9, Talkdesk, Zendesk Sunshine Conversations, Twilio Flex etc., Current or last project should be on NICE

  • Design, develop, and architect secure messaging solutions using NICE Secure Messaging platform.
  • Collaborate with compliance, IT security, and infrastructure teams to ensure adherence to organizational and regulatory policies (e.g., FINRA, HIPAA, GDPR).
  • Customize NICE Secure Messaging components including recording rules, data retention policies, and integration connectors.
  • Lead migration and deployment projects from legacy systems to NICE Secure Messaging.
  • Develop APIs and middleware services for data extraction, audit, and reporting.
  • Perform root cause analysis and resolve incidents or performance issues related to secure communications.
  • Establish monitoring, alerting, and automation best practices for secure message flows.
  • Document technical designs, configuration guides, and SOPs for operational support.
  • Mentor junior developers and guide best practices in secure application development.
  • 13+ years of overall IT experience with enterprise systems development and integration.
  • 10+ years into other messaging services like Genesys Cloud CX, Five9, Talkdesk, Zendesk Sunshine Conversations, Twilio Flex etc.,
  • 1+ years hands-on experience with NICE Secure Messaging including deployment, configuration, and maintenance.
  • Proficiency in message routing, encryption standards, and secure data archiving.
  • Experience integrating NICE with Microsoft Teams, Outlook, WhatsApp, Bloomberg, or other communication platforms.
  • Strong scripting and programming skills (e.g., Python, PowerShell, Java, or .NET).
  • Familiarity with compliance logging, surveillance, and auditing workflows.
  • Solid knowledge of networking, firewalls, load balancers, and security protocols (TLS, SSL, SFTP).
  • Experience working in regulated environments (banking, insurance, or healthcare preferred).
  • NICE Certified Developer / Architect certification (if available).
  • Experience with NICE Trading Recording (NTR) or NICE Engage platform.
  • Cloud experience with AWS, Azure, or hybrid NICE deployments.
  • Strong understanding of compliance regulations (e.g., MiFID II, SOX, SEC Rule 17a-4).
  • DevOps exposure using CI/CD pipelines, containerization (Docker/Kubernetes).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.