IT Help Desk

Overview

On Site
Depends on Experience
Contract - W2

Skills

IT Help Desk- Louisville
KY

Job Details

We have Contract role IT Help Desk for our client at Louisville, KY. Please let me know if you or any of your friends would be interested in this position.

 

Position Details:

IT Help Desk- Louisville, KY

Location : Louisville, KY 40213

Project Duration : 06+ Months Contract with potential to extend

Pay Rate : $21/hr. on W2

Note: Candidates must have recent experience working in quick-service restaurants or any other restaurant environment.

Job Summary:

The position is responsible for providing first level support and troubleshooting for every KFC manager and team member that calls or chats with the KFC Restaurant Service Desk. Our support includes but is not limited to in restaurant hardware and software, reporting, HR technologies, customer payment systems, networking, and operational (how-to) issues that KFC teams face on a daily basis.

 

Job Description:

  • Analyze and resolve hardware, software and operational issues within our service level agreements
  • Maintain a basic understanding of KFC operational procedures
  • Log all incidents into an Incident Management System with clear, concise language
  • Work in an efficient/fast-paced environment to meet or exceed team and individual service targets
  • Achieve an on target or above rating on quality, service, and productivity metrics
  • Follow proper escalation path when necessary to resolve issues
  • Work a flexible schedule that may include days, night, weekends, to meet support and staffing needs
  • Provide stellar customer service to our customers, treating every call with respect and positive energy
  • Collaborate with other Service Desk analysts to troubleshoot and resolve complex issues
  • Participate in all individual and group training initiatives

 

Knowledge And Skill Required:

  • State formal educational level and experience required for the job. State additional professional, technical or years of experience required.
  • Some college preferred
  • Good organizational, oral/written communication, and problem solving skills
  • Good understanding of computer concepts (PC Fundamentals/Operating Systems)
  • Ability to type 40 words per minute
  • Minimum of 1 of year previous help desk/call center experience is desired
  • Spanish fluency is desired
  • Basic understanding of restaurant operations is desired

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Generis TEK Inc.