Documentation Expert

Overview

On Site
$20+
Contract - Independent
Contract - W2

Skills

Attention To Detail
Call Center
Critical Thinking
Computer Networking
Exceed
Change Request Management
Communication
Fleet Management
Customer Service
Conflict Resolution
Pricing
Problem Solving
Reporting
Multitasking
KPI
Customer Satisfaction
Collaboration
Microsoft Visio
Mentorship
Salesforce.com

Job Details

 

 

Please share Profiles at

 

Hi,

Urgent need,

 

Documentation Expert

Des Plaines, Illinois

 

Job Description:
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
• Provide leadership to their respective teams by monitoring workflow, providing reports, distribute daily work, escalate timeliness/quality concerns to supervisor.
• Create/manage SOP’s for internal processes, SME for Compliance Services
• Research legislative changes which may affect title/reg transactions and provide results to manager for additional investigation and/or system and letter updates.
• Partner with supervisor to investigate and resolve client issues and help manage escalation to completion.
• Escalate to supervisor potential events that would result in missing metrics and bring suggested solutions.
• Function as SME (subject matter expert) and support development of new process and/or system enhancements for improvement
• Monitor and manage outlier reporting and provide additional follow-up to ensure transactions are processed in a timely manner.
• Provide training and mentoring to newest specialists to develop skills.
• Support company initiatives and work with Specialist I to meet or exceed department KPIs and metrics.
• Offer support with inbound compliance response center call center
• Employee shall complete notary tasks for the business as requested (notarizing documents, affidavits, etc.)

 

 

COMPETENCIES - SKILLS
• Ability to speak and write clearly, confidently, and succinctly in communications with dealers, tag agencies, government agencies, and clients.
• Strong customer service skills, with the ability to interact internal/external customers with diplomacy and tact.
• Strong critical thinking skills
• Multi-task in a demanding environment, while demonstrating ability to effectively prioritize tasks and maintain a high level of organization.
• High attention to detail to ensure accuracy and ability to audit invoicing.
• Demonstrate excellent follow up and problem-solving skills.
• Complete basic math functions to calculate complex tax documents.
• Proficient with Microsoft Windows and the various software it offers. (Visio, Word, Excel, Office, Etc.)
• Proficient with web-based system and databases and knowledgeable with navigating the internet.
• Strong networking skills with the ability to negotiate cost and pricing with various vendors.
• Must be self-motivated, work well in a team environment, and demonstrate leadership qualities.

 

EDUCATION AND EXPERIENCE
• High school diploma or equivalent required
• 3-5 years of previous office or customer service experience
• Use of Salesforce request management system

 

Thanks and regards

Shaik Wazeed

Sureminds Solutions

 

 

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