VP Business Integration

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VP, Business Integration

You must have 15+ years of experience in business systems integrations and/or airline/rail/cruise crew management & scheduling systems and processes; minimum of 7 years in a people management role.

Summary
The Vice President of Business Integration will lead a team responsible for the development, integration, and operation of our technology solutions with our clients systems within the airline, rail, cruise line and other sectors. Reporting to the Chief Technology Officer, this role demands collaboration with technology, project management, and account management teams to gather client business requirements, develop innovative system designs, create interface specifications and software development requirements. The VP of Business Integration will ensure quality control through rigorous evaluation, oversight, and support of new and updated integrations between clients and Global Solutions systems to effectively address client business needs. As the Vice President of Business Integration, you will play a pivotal role in leading transformative projects and collaborating with talented professionals. If you are passionate about innovation and solving complex business challenges, we invite you to apply for this exciting opportunity. Lead client engagements, including conducting on-site operations research to develop client service initiatives.

• Engage with clients to take detailed briefs and clarify project-specific requirements that address client business needs.
• Serve as an experienced operations research resource, offering problem resolution and documenting findings and alternative approaches.
• Identify gaps and propose strategic software features to improve client services.
• Maintain close working relationships with internal and external clients.
• Manage the primary client contact team for integration projects.
• Collaborate closely with cross-functional client teams to gather business requirements and develop system designs and specifications for development by our integration technology teams.
• Lead a team of business integration managers that define business needs and deliver high quality, detailed requirements for use by software development teams.
• Provide project status updates to senior Technology management team.
• Collaborate closely with Account Management teams to consistently meet client needs.

Required Skills, Education and Experience

• 15+ years of experience in business systems integrations and/or airline/rail/cruise crew management & scheduling systems and processes; minimum of 7 years in a people management role.
• Exceptional interpersonal and customer relationship skills and the ability to build and maintain strong relationships with clients, stakeholders, and team members.
• Bachelor s degree in operations research, computer science, or related field. A master s degree is desirable.
• Leadership and Communication: Strong communicator with ability to lead and manage professional teams, and establish robust, empathetic, working relationships with clients, stakeholders, and team members.
• Change Management: Expertise in managing change within an organization, ensuring smooth transitions and minimal disruption to operations.
• Strategic Planning: Understand, propose, and execute system integration strategies that align with the client business processes and our technology capabilities, strategy and business objectives.
• Business and Technical Acumen: Comprehensive understanding of business operations, processes, and technical solutions, including experience with Application Programming Interface (API) technologies and other types of client interfaces.
• Operations Research: Advanced problem-solving and analytical skills to deliver effective solutions for clients and the team.
• Project Management: Demonstrated experience in managing complex projects from inception to completion, including budgeting, planning, and resource allocation.
• Quality Management: Proficiency in evaluating, analyzing, and supporting integration technology applications and services to ensure they meet quality and performance standards.
• Multitasking and Time Management: Ability to manage multiple projects and priorities simultaneously, work under pressure, and maintain high attention to detail.
• Certifications: Professional project management (e.g., PMP, PRINCE2), or business analysis (e.g., CBAP) are a plus.

Position Type and Expected Hours of Work
Full time, Monday through Friday, normal core business hours and as needed on nights and weekends unless otherwise specified.
Supervisory Responsibility
Yes
Travel Requirements
20%
Compensation
Good faith annual salary range for this position is $180,000 - $200,000 and is commensurate with experience.