Overview
Skills
Job Details
ServiceNow Functinal Analyst
Herndon VA (Need Locals)
Experience : 10+ yrs profile
As a ServiceNow Functional Analyst, you ll assist clients in the implementation and support of Servicenow HRSD modules throughout the project lifecycle, activities include requirements analysis, system design, configuration, testing, troubleshooting, and working with team members on activities spanning all project phases. Additional tasks include developing system requirements specifications, test plans, and detailed system architecture and system design documentation. Candidates must communicate clearly and effectively with team members/leads and clients, demonstrate strong problem-solving skills and build confidence and trust with customers and team members.
Required Skills/Level of Experience:
Bachelor s Degree
Experience working with ServiceNow 3 5 years
Excellent customer relationship management skills including ability to lead requirements gathering and grooming conversations with clients 3 - 5 years
Strong analytical skills; ability to research ServiceNow HRSD issues and provide solution recommendations 3 - 5 years
Engage with different client audiences including working groups, leadership, and end federal product users regarding various technical and non-technical toipcs such system process improvements, requirement definition, and change management 3 - 5 years
Capacity and willingness to learn complex business rules and apply them to system processes and support 3 - 5 years
Preferred Skills
Experience assisting with various areas such as Org Change Management, Functional Support, Requirement identification / gathering, program management, or other technical roles of complex projects
Experience working with ServiceNow s HRSD or ITSM Modules
Experience working with or configuring ServiceNow s Virtual Agent (e.g. NLU or GenAI versions)
Experience with HC Shared Services and federal clients 3 -5 years
Work supporting federal HC process improvement initiatives in various parts of the HR life cycle for several different federal agencies 3 - 5 years