Website UX Testing Lead

• We are seeking a Website UX Testing Lead to enhance the usability and performance of digital services by testing websites for functionality, accessibility, and user experience.
• This role collaborates with web content teams, developers, and designers to ensure websites meet the highest usability and accessibility standards.
• The ideal candidate is passionate about creating inclusive and intuitive digital experiences.
• This role involves conducting website testing, assessing accessibility, documenting findings, and recommending improvements based on user feedback and data.
• It's a critical position for those who want to bridge the gap between residents and local government.

Requirement/Must Have:

• Basic familiarity with QA/testing methodologies.
• Attention to detail and strong documentation habits.
• Understanding of accessibility principles and WCAG standards.
• Excellent verbal and written communication skills.
• Comfort working across teams with content editors, developers, and designers.
• Experience using websites across multiple platforms and browsers.
• Familiarity with basic web navigation, forms, and page structures.

Experience:

• Website testing principles and quality assurance methods
• Accessibility standards and usability best practices
• Web browsing behavior and challenges faced by non-technical users
• Common content management systems and site structures

Responsibilities or Duties:

• Conduct manual and automated website testing across browsers and devices.
• Identify bugs, broken links, and display issues; recommend and document fixes.
• Assess websites for usability and accessibility in line with WCAG 2.1 standards.
• Maintain structured records of test cases, findings, and resolutions.
• Create clear reports and share findings with relevant stakeholders.
• Stay up to date on best practices in usability, testing, and accessibility.

Should have:

• Problem-solving and critical thinking skills.
• Strong written and visual communication of findings.
• Effective collaboration across cross-functional teams.
• Time management and task prioritization abilities.
• Curiosity and empathy for users with diverse backgrounds.

Skills:

• Experience with screen readers or other assistive technologies.
• Familiarity with usability testing tools (e.g., Hotjar, Maze, Optimal Workshop).
• Basic knowledge of HTML/CSS and content management systems (e.g., Drupal, WordPress).
• Experience with bug tracking tools (e.g., SiteImprove, Jira, Trello).
• Exposure to analytics tools like Google Analytics or Matomo.
• Previous government experience preferred.