Senior CRM Analytics Studio Developer

Position: Senior CRM Analytics Studio Developer

Location: Chicago, IL (Hybrid)
Duration: 6 12 Months

Role Overview

We are seeking a highly skilled Senior CRM Analytics Studio Developer to design, develop, and optimize data-driven dashboards and analytics solutions. The ideal candidate will possess deep expertise in Salesforce CRM Analytics (Tableau CRM / Einstein Analytics), strong data modeling skills, and the ability to collaborate effectively with business stakeholders to deliver actionable insights and performance metrics.

Key Responsibilities

Business Intelligence & Data Analysis

• Collaborate with business users to define critical KPIs and success metrics.
• Design intuitive dashboards and reports that provide real-time visibility for leadership and business teams.
• Translate business reporting requirements into technical specifications for dashboards and data models.
• Develop dataflows and recipes in CRM Analytics to support various reporting needs.
• Establish best practices and standards for dataflows, data recipes, dashboards, and reports.
• Perform data analysis and ad-hoc reporting by accessing multiple data sources including ADL, EDW, and Salesforce.
• Partner with IT, platform owners, and BI analysts to define timelines, scope, and risk for data initiatives.
• Maintain a strong understanding of the system landscape and data relationships across platforms.
• Create processes to monitor and improve data quality and integrity.
• Identify and implement process improvement opportunities across data operations.
• Conduct unit testing and QA, troubleshoot data issues, and drive cross-functional resolutions.
• Ensure timely response and resolution of assigned feedback and tickets.
• Provide governance and guidance on best practices for scalable and sustainable CRM Analytics solutions.

Required Skills & Experience

• Minimum 5+ years of Salesforce CRM Analytics (Tableau CRM / Einstein Analytics) experience.
• Proven success in implementing at least one complete TCRM solution.
• Experience with Sales, Service, and Marketing Cloud data models.
• Expertise in data modeling, ETL design, and data integration (using Sync, Recipes, and Dataflows).
• Advanced proficiency in SAQL, JSON, and binding for dashboard customization.
• Experience developing and embedding Einstein Discovery models within Salesforce Sales Cloud.
• Familiarity with Einstein AI components such as Next Best Action, Prediction Builder, and Insights (preferred).
• Hands-on experience with CRM Analytics standard and templated apps.
• Strong understanding of Agile/Scrum methodologies.
• Excellent communication, analytical, and problem-solving skills.
• Ability to work independently and handle multiple priorities in a fast-paced environment.

Certifications

• Salesforce CRM Analytics & Einstein Discovery Certification (Mandatory)
• Salesforce Administrator Certification (Preferred)